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Jersey Consumer Council

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Best from Broadband

October 23, 2015 Telecommunications No Comments

Top Tips – How to get the best from your BroadBand

What can I do to improve my broadband experience?

There are many factors that can have an adverse impact on the speed of your connection; a problem with your service provider’s network itself is only one.

If you feel that you are not getting the broadband speed that you are subscribing to you should first use a speed test to measure how your connection is performing. You can compare this to the service speed to which you have subscribed.

Here are some tips for improving your broadband experience

UPDATE your web browser or try a new one.
LIMIT the number of devices in your home – the more devices you have online at once the more likely they are to slow each other down.

PLUG IN using an Ethernet cable as wireless connections can be up to 30% slower than wired connections.
CONSIDER timing periods of heavy usage (like downloading movies) for less busy periods, for example overnight.
SECURE your wireless network so you are not unknowingly sharing your connection with others.
SCAN your computer for viruses and keep your anti-virus software up to date.

CHECK your router – it can be affected by interference from other household items such as TVs, cordless phones, baby monitors and microwaves. Ideally your router should have a clear space of at least a metre round it.

LIMIT the number of applications that automatically start running when you log on – these can slow down your connection without you even realising they are running.

TRY A NEW DEVICE – Many devices have capped Wi-Fi speed limits and older devices may struggle to deliver faster broadband services. Borrow a device from a friend, log it onto your wireless network and see if your experience improves.
If, after trying these tips you do not experience faster Broadband contact your broadband provider for more help.

Things to consider

Performing a speed test consumes a very large amount of data (speed tests work by simulating the download and upload of very large files in order to calculate speed). Be wary of performing too many speed tests as they will count towards your data consumption total for the month.

A download speed of between 15-20 Mbps is more than sufficient for the majority of use cases and an increase of 5-10 Mbps above this is negligible for most people.

For the average user, a consistent download speed of 5 Mbps is sufficient enough to stream video. For a high profile user, 20 Mbps is typically more than sufficient.


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