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Jersey Consumer Council

Privacy Policy

Jersey Consumer Council Privacy Policy

This privacy policy sets out the standards you can expect when we ask for or record your personal information, and explains how we’ll use it.

Our commitment

When we handle and store your personal information we follow the law, including the Data Protection (Jersey) Law 2005,
When we ask you for personal information we promise to;

When we record and use your personal information we promise to;

We respect the privacy and confidentiality of your information and will not disclose it to third parties without your consent unless required to by law.

All staff who handle personal information are given training and we take it very seriously if someone fails to use or protect it properly.

If you’re unhappy with how we record and use your information you should follow our complaints procedure.
Please let us know as soon as possible if anything relating to your contact details or issue changes, which may affect the information we hold.

Giving your consent

We must ask for your consent to record, use, or share personal information.

What you’re agreeing to

If you give us your consent you are saying that we can;

How you give your consent

How you’re asked for and give your consent depends on how you contact us;

How to withdraw your consent

If you’ve changed your mind about consent you’ve already given, contact Jersey Consumer Council or use our complaints procedure.

How we’ll use your information

First and foremost, your information will be used to help with your enquiry and with your consent we will also keep you up to date with consumer news and information.

We also use unnamed information (with no personal details) to help us understand how different problems are affecting society and to act to tackle these problems.

Where you’ve given us permission and your contact details, we might get in touch to ask for feedback on the service you received and your overall experience of Jersey Consumer Council.

The kind of information we record and use

It is up to you to decide what you share with us. Some information is personal and it could be used to identify you. This includes your name, address or phone number.

How we’ll store your information

We’ll store the record of your case in a secure database management system, which is only accessed by us. Paper copies of your information may also be stored securely and accessed by staff of Jersey Consumer Council.

E-mail security

At Jersey Consumer Council, we do everything we can to protect your personal information when we have it.
The role of a data controller

A data controller is responsible for your data and must make sure that your data is processed in accordance with the law. For example, they are responsible for making sure that the information held about you is accurate and is stored securely.

For the purposes of the Data Protection (Jersey) Law 2005 Jersey Consumer Council is a data controller for the data held in our electronic case systems.

We also:

If you have any questions or concerns about how we use your information, contact us at