Jun 2019 EDTN 90
Flybe hand baggage
Many Island consumers were in touch at the beginning of the year concerning the enforcement of Flybe’s hand baggage policy.
Despite their promises to the Jersey Consumer Council that they would be addressing the three key issues we had raised, we are sad to hear that nothing much seems to have changed at Jersey Airport, with passengers still being left very upset at the way they have been treated.
The problem for the JCC is not the fact that the baggage policy, or a £50 fine for oversized hand baggage exists. The airline’s terms and conditions are there for all to see and Islanders can choose whichever airline they want to use. The problem for consumers is the way in which the airline – or its ground handling agents Swissport – are enforcing the policy in Jersey.