Please read the latest advice regarding Coronavirus (COVID-19)

Jersey Consumer Council

Consumer News

EasyJet have updated their refund application process

April 20, 2020 Comments Off on EasyJet have updated their refund application process

Updated 22 June 20
The below may be of help to those of you having difficulties getting your refund or not receiving a reply.

EasyJet has updated its website to include the option to claim a refund.

There is a COVID Helpline Hub link at the top of their website, which takes you to 3 booking options. Depending on how and when you booked, there are several different actions that can be taken.

  • Booked directly with EasyJet or through Worldwide by EasyJet
    – If your flight was in the past or in the next 7 days (and crucially was cancelled) you should have received a cancellation notification. If so, you have the option to change your flights, accept a travel voucher, or complete an online refund application.
    – If your flight is in more than 7 days, you will not yet have received a cancellation notification as EasyJet are cancelling flights on a seven-day rolling basis. This is to enable them to manage the high number of enquiries they are receiving. You have the option to change your flight at no cost, or hold on to your flight for now.
    EasyJet is reviewing the flying program every seven days and advise customers to wait until that time frame.
  • Third-party Booking
    If you booked through anyone other than Expedia, you need to contact the travel company directly.

If your flight has not been cancelled, you are unable to request a refund.

Emirates Airways have recently updated their refund options too. Hopefully, British Airways & Condor Ferries will follow suit.


Comments are closed.