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Jersey Consumer Council

Consumer News

Community Mediation

November 10, 2015 Consumer Skills No Comments

Community mediation

Jersey Citizens Advice is a hub for legal services and many seeking solutions to their legal queries use our service as the first port of call. Whilst none of our staff are lawyers, we enjoy very strong connections with local law firms.

Legal issues are therefore always high on our agenda being the third biggest single issue that our office dealt with 2014, with 1132 advice issues being recorded. The community mediation service is a solution that can help resolve disputes that are below £10,000 in value.

Mediation can usually overcome legal disputes by parties agreeing to a course of action and, in my experience, it is a less stressful, more expedient and much cheaper method than having to resort to using the court system.

Here’s how it works. Court actions tend to have an outcome where there is one winner and one loser. Mediation can offer a solution where both parties give some ground in order to arrive at an agreement. Trained mediators give up their time voluntarily to help facilitate this process, which is hosted at our offices.

There is nothing as rewarding as seeing parties reaching an agreement and shaking hands, sometimes after being locked in a dispute that has lasted for months, perhaps years.

Alternative dispute resolution takes many different forms and other methods of mediation that are available in Jersey include, Family Mediation Jersey – a family resolution service that aims to help separating couples and other family members sort out their differences and prevent further disputes. The Jersey Advisory and Conciliation Service – conduct mediations, arbitrations and conciliations exclusively in the area of employment.

To find out more about how the community mediation service might be able to help you, contact our offices at St Paul’s Centre, New Street, St Helier.

Our advice service is available from Monday to Friday 10.00 to 15.00 and of course, our website is accessible at any time.

Malcolm Ferey

Chief Executive
Jersey Citizens Advice
Tel: 0800 735 0249
Website: cab


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