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Jersey Consumer Council

Consumer News

Channel Islands Financial Ombudsman

November 10, 2015 Consumer Skills, Money Matters No Comments

Channel Islands Financial Ombudsman

The Channel Islands Financial Ombudsman (CIFO) will commence the resolution of complaints about financial services on 16 November 2015, when its full legal powers are brought into force through the Financial Services Ombudsman (Jersey) Law 2014 (Appointed Day) (No. 3) Act 2015.
CIFO has published the Jersey Fee Scheme and Jersey Levy Scheme, setting out the detail of its funding mechanism. It has also published a consultation paper on a model complaint-handling procedure for financial services providers that can be found
The closing date for responses is 30 October 2015.

Guidance for Persons with Complaints About Their Financial Services Provider

The office is not yet operational and will not be reviewing complaints until the 16th November 2015.
If you wish to notify CIFO of your unresolved complaint prior to the 16th of November, you are welcome to do so but are reminded that no action will be taken by CIFO staff until the office receives its powers to investigate complaints on the 16th of November, subject to States’ approval. Please provide the following contact information and, only if you wish to do so at this time, attach photocopied or scanned copies of the correspondence you have had with your financial services provider and any other information you consider relevant to your complaint. These will be kept on file until the office is operational.
Complainant Contact Details
If you are submitting a complaint on behalf of someone else, please also provide your complete contact information as well.

Please send this information to CIFO:

mail: Channel Islands Financial Ombudsman (CIFO)
P O Box 114
Jersey, Channel Islands

You will receive a confirmation that we have received your information. Once the office commences operation on or after the 16th of November 2015, subject to States’ approval, we will contact you concerning your complaint.


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