Author: Jersey Consumer Council
Be on your guard! Scammers are getting more devious.
We’ve been made aware of several Amazon related phone scams in the last couple of days. The calls vary in what is being asked but here is a couple we know of:
1). An automated message stating that £7.99 will be deducted from your account for your Amazon Prime membership, and if you do not want this to happen you should press option 1. A real person then tells you that to stop the payment being made you must download an app called TeamViewer.
Do not do this. TeamViewer gives the person full access to your computer, iPad, phone etc
Hang up the phone immediately.
2). ‘Amazon’ calls about a new subscription to Amazon Prime which will be charged to your credit card. In order to cancel this payment, they need your authority and request your email address and/or your Amazon account password.
Never give away any personal information to anyone who has called you out of the blue.
Amazon.co.uk states they will never ask you for:
– payment or offer you a refund you do not expect.
– payment outside of our website (e.g. via bank transfer, e-mailing credit card details, sharing gift card details over the phone, etc.)
– remote access to your device e.g. by asking you to install an app.
Do not share any personal information.
Disconnect the call immediately.
With ferry crossings cancelled until at least the end of April, the Consumer Council has received complaints from passengers having difficulty getting a full refund.
Travellers are being offered vouchers for future sailings rather than cash refunds. We understand this is because Condor expects to be able to honour the travel at a later date.
We approached the company about this as there are points to be considered:
– by law, a full refund should be given if requested
– the cancelled ferry journey may have been a one-off crossing for a wedding etc
– if a voucher is accepted, can customer change their mind at a later date, should the situation change?
– if a voucher is accepted, what happens if the customer is unable to travel in the next 12 months, due to illness etc?
Condor have advised that they are having to adapt to a rapidly changing environment and that the recent measures they have taken are to ensure the future of the company and jobs, and the continuation of lifeline services for the Channel Islands, including freight-only sailings to provide a sterile working environment.
They stated that initially offering a voucher is the position being taken by most ferry operators and the wider travel industry.
The company is offering passengers with existing reservations, who wish to alter a booking, the option to change their trip to a future date without incurring an amendment fee at the current time (although fare differential may still apply), and a complimentary seat upgrade for both their outward and return journey onboard their high-speed ships (subject to availability).
If you can’t yet commit to a future travel date, Condor is providing a travel voucher to the total value of the original booking without any cancellation penalty. The voucher has a validity date of up to 18 months.
Every email received by their Customer Relations team is being looked at on a case by case basis. Unfortunately, due to such high email traffic, responses may take several months to complete, which is not good news.
In response to this Condor advise that if there is a need to amend the booking voucher date many months into the future, their normal amendment policy may apply which includes the ability to change online up to seven days before departure free of charge. Should a more expensive sailing be chosen, the difference in fare will apply.