Newsletter

Jersey Consumer Council

Tag: scams

Play YOUR Part

June 30, 2017 Consumer Skills, Home life, Scams No Comments
Screen Shot 2017-06-30 at 12.31.04

Act on scams

and

‘PLAY YOUR PART’

Behind every deceptive money grabbing, life destroying SCAM & Fraud there is a crooked plot – acted out by unscrupulous people. Every plot has room for at least one walk on part and that’s where you and I can change the script.

 

July is the Citizens Advice National Scams Awareness month ‘PLAY YOUR PART’ and Citizens Advice Jersey is spreading the word about scams to help stop more people across the Island from being conned.

 

Malcolm Ferey, Chief Executive of Citizens Advice Jersey says

 

“Being scammed can ruin people’s finances. During Scams Awareness Month we’re encouraging people to play their part in preventing scams by reporting them and telling others about them.”

 

Play YOUR Part ….

Communicator

Ask your friends, family and contacts to share a story about a recent unwanted call, they have received, an unwanted email, text or letter with you or their friends. Encourage open discussions about SCAMS.

Sharer

Share the FACTOID that 45% of people think that hearing someone’s voice makes it easier to judge their honesty. Remember, they are still strangers! #TakeFive.

Messenger

Check your consent box – to tick or not to tick the box allowing your personal information to be captured by legitimate companies and then shared or sold to affiliated/third parties simply because a consent tick box had been missed.

Reminder

Remind everyone that they shouldn’t be rushed – genuine organisations won’t mind waiting

The Companion

Let others know to listen to and TRUST their instincts – if it doesn’t feel right walk away.

Only 5% of all scams are reported so there’s so many more plots of horror we don’t even know about yet. Which makes it so hard to help those affected or to prevent others from becoming a part of the SCAM.

Scams are becoming highly sophisticated and often use grooming social skills to prey on communities.

The charity is being supported by the Consumer Council and Trading Standards to help spread the word throughout Scams Awareness Month, a campaign encouraging people to report and talk about scams that starts on Saturday 1 July, 2017.

Executive Officer of the Consumer Council, Anne King hopes that our island community spirit will play a pivotal part in keeping people safe from the emotional trauma and impacts of financial loss.

She goes on to challenge islanders to select the PART they can PLAY

Alison De Bourcier, Director of Consumer Affairs and Trading Standards in support says that:

“Trading Standards is actively supporting this campaign, the aim is to reduce the risk and impact of scams and fraud by raising awareness and encouraging Islanders to take action – recognising, reporting and talking about scams.

We all need to play our part in stopping this menace”


The world is at your ‘keyboard’ when using the internet to research or book your holiday or other travel arrangements.

April 20, 2016 Consumer Skills, Home life, Scams, Travel and Transport No Comments
spring-clean-devices

Take a moment to check out all the risks even if you think you may be aware of them all.

 

The risks

 

  • Fraud resulting from making payments over unsecured web pages
  • Flight scams:
    • Where you book a flight and receive a fake ticket, or pay for a ticket that never arrives.
  • Holiday scams:
    • Fake websites and email offers for holidays or villas that do not exist. They require you to pay a deposit, which you never see again.
    • Fake competition scams defrauding you out of a fee to secure a holiday.
  • Inadvertently advertising the fact that your house will be empty when you are away, by posting on social networking or travel tracking sites. Some insurance companies are now rejecting claims if homes are targeted by burglars while the owners are away on holiday and made reference to it on social networking sites.

 

Safe Booking

 

  • Ensure that any holiday or travel company unfamiliar to you is reputable by researching them online. Ensure that they are a member of a recognised travel authority which offers financial protection and a complaints service.

 

  • When possible, pay for holidays and travel using your credit card as this offers additional financial protection over other methods. Please note that your holiday or travel company may levy a surcharge for credit card payments.

 

  • Double check all details such as travel dates, itineraries, destinations and travellers before confirming payment, as you may be charged for amendments.

 

  • Take out travel insurance adequate for your destination, activities and everyone in your party.

 

  • Do not reply to unsolicited emails from companies you don’t recognise.

 

  • If renting a private apartment or villa, call the owner/agent directly to ensure that it is legitimate. If the number is not provided, email and request it. Check reviews on TripAdvisor or similar sites.

 

  • Get the full address of the property and find it on Google maps to check its location and legitimacy.

 

  • Prior to payment, obtain a contract setting out terms and conditions of the rental, deposits, payment terms etc.
    • Before entering payment card details on a website, ensure that the link is secure, in three ways:
    • There should be a padlock symbol in the browser window frame, which appears when you attempt to log in or register. Be sure that the padlock is not on the page itself … this will probably indicate a fraudulent site.
    • The web address should begin with ‘https://’. The ‘s’ stands for ‘secure’.
    • If using the latest version of your browser, the address bar or the name of the site owner will turn green.

 

  • Some websites will redirect you to a third-party payment service (such as WorldPay). Ensure that these sites are secure before you make your payment.

 

  • Safeguard and remember the password you have chosen for the extra verification services used on some websites, such as Verified by Visa.

 

  • When making a payment to an individual, never transfer the money directly into their bank account but use a secure payment site such as PayPal, where money is transferred between two electronic accounts.

 

  • Always log out of sites into which you have logged in or registered details. Simply closing your browser is not enough to ensure privacy.

 

  • Keep receipts for all online holiday or travel bookings and payments.

 

  • Check credit card and bank statements carefully after booking to ensure that the correct amount has been debited, and also that no fraud has taken place as a result of the booking.

 

  • Before you post details of your travel dates on social networking or travel tracking sites, ensure that the correct privacy settings are in place.

 

  • Ensure you have effective and updated antivirus/antispyware software and firewall running before you go online.

 

More Information

Please refer to the following websites for more information:

ABTA Association of British Travel Agents

ATOL Air Travel Organisers’ Licensing

AiTO Association of Independent Tour Operators


Holiday fraud: look before you book

April 20, 2016 Consumer Skills, Home life, Insurances, Money Matters, Scams, Top tips, Travel and Transport No Comments
airoplane

Holiday fraud: look before you book

Get Safe Online is joining forces today with ABTA (the UK’s leading travel association), Action Fraud and the National Fraud Intelligence Bureau (NFIB) to warn you about the dangers posed by holiday booking fraud. Anyone booking a holiday either in the UK or abroad is at risk.

For information and advice on safe holiday and travel booking, click here

 

We all look forward to our holidays, and often they can cost a considerable amount of money, which most of us simply cannot afford to lose. Unfortunately, more and more people are being affected by holiday fraud, which means that not only do you not get your holiday … you normally end up losing your money too. The holiday, accommodation or flight they paid for doesn’t exist, or the booking hasn’t been made.

Read More

SCAM Letters …are Attempted Fraud

November 16, 2015 Scams No Comments
scam-mail-JCC

SCAM Letters …are attempted fraud

Do these look familiar to you or is someone you know receiving similar letters?

Here are some simple steps to follow to minimise the impact of these unwanted and nasty letters
Read More

It’s Time to Spring Clean your Internet Connected Devices…

November 13, 2015 Telecommunications No Comments
spring-clean-devices

It’s time to spring clean your internet connected devices…

Jersey Police, Airtel-Vodafone, Sure, JT & Digital Jersey endorse the ‘Get Safe Online’ campaign for us all to spring clean our computers, laptops, tablets & phones, to help prevent you from becoming a victim of cybercrime.

This follows recent research revealing over half of Brits have experienced an online crime – it seems that people are not taking the necessary precautions to protect their technology. Just one in four puts security software on their mobiles or tablets (26% and 25% respectively), putting them at a significantly higher risk of spyware, spam, viruses and fraud.

Read More

What is the Jersey Fraud Prevention Forum?

November 12, 2015 Scams No Comments
Screen Shot 2015-11-12 at 13.45.32

What is the Jersey Fraud Prevention Forum

The Jersey Fraud Prevention Forum will seek to develop a coordinated and strategic approach to the protection of the Island’s general public from investment frauds and scams between the agencies concerned. J

A number of local agencies have joined forces to help protect islanders from fraud and scams. The launch will initiate the first of many campaigns to highlight and raise awareness of the dangers of fraud in particular phone and mail scams.

Read More

Protecting your Personal Data

November 12, 2015 Scams No Comments
do-you-really-know

Protecting your Personal Data

Do you really know what you’re doing?

In this fast moving and sometimes expensive world in which we live, it is no surprise that we do whatever we can to make life easier, more efficient and more cost effective for ourselves. We subscribe to online newspapers and magazines so we don’t have to take a trip down the road in the rain to buy one off the shelf. We fill our wallets with loyalty cards because ‘points make prizes’ (or savings on our weekly shop at least).

Read More

P.O.Box 500

October 27, 2015 Scams No Comments
p o box photo


Featured on Bailiwick Express

P O Box 500

No Stamp Needed

A brave lady presented bundles of her SCAM mail to us earlier this year; she is receiving up to 8 letters a day mostly tempting her to buy her magical lottery winnings, how to secure inheritance monies & psychic help. Pat says…

’If you are receiving any of these SCAM letters please, please do not be too embarrassed to come forward & USE THE P O Box 500, so that Jersey Post & the Police can gauge the extent of the problem, The scammers are targeting the elderly and vulnerable people and it needs to STOP’

We firmly believe that Pat is just a number of Jersey residents who are being bombarded by SCAM mail – Age Concern members confirmed that many of them are also targets for these attempted fraud letters.

Read More

Staying Secure at Cashpoints

October 26, 2015 Banking, Top tips No Comments
atm

Staying Secure at Cashpoints

LINK is the UK’s cash machine network, providing you with access to your cash. The number of free machines is at an all time high, and to help you manage your money effectively you can also check your balance free of charge at any LINK machine.

Despite some recent high-profile incidents, cash machine crime is very uncommon. LINK have provided a number of simple steps which all cardholders can take to help fight ATM crime :

Read More

Pet Insurance

October 26, 2015 Insurances No Comments
dog-cat

Pet Insurance

Is pet insurance an imperative purchase or are we barking mad to be forking out £20/£30 a month for a terrier? The tough recent financial climate has been well documented but whilst it was estimated that 48% of UK households owned at least one pet, over half do not have insurance for their canine companions and two thirds haven’t covered their feline friends.

There is no question that pets are expensive members of any household (dogs cost an average of £16’000 over the course of their lifetime) but this sum can balloon if we fail to take out a suitable pet insurance policy.

Read More