Newsletter

Jersey Consumer Council

Tag: reports

Transport Survey 2013/2014

July 14, 2017 Reports & Publications No Comments
Transport Survey 2013/2014

Transport Survey 2013/2014

PUBLIC BUS SERVICE

Facilities

The majority of those interviewed are happy with facilities at the Bus station with 82% falling into the “Good” or “Fair” brackets. However, certain aspects could be improved:

“Need more seats for waiting at bus station for the elderly.”

“Liberation Station is too cold in the winter.”Complaints and compliments

The main complaints are that the buses are too wide for the Island roads and they do not run to
time. The excessive width causes a considerable amount of stopping and starting to allow
oncoming vehicles to pass, resulting in a reduction in passenger comfort.

It should be remembered that the survey was carried out in the early days of Liberty Bus’ new contract and that the general feeling now is that the timings have improved considerably as
less complaints are being received by the bus company.

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Own Assets Abroad? Viberts

November 13, 2015 Information Leaflets, Reports & Publications No Comments

Own assets abroad? You may want to review your inheritance arrangements

if you own land in the EU – for example a holiday home – you should be aware of the new Regulation 650 / 2012 which came into force
on the 17th August 2015. Unofficially referred to as “Brussels IV”, it means you no longer have to comply with the inheritance rules of the state where your land is located. Jersey law will apply instead.

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Rents Matter

November 9, 2015 Consumer Council Reports, Reports & Publications No Comments
Rent Sign

Rents Matter

Executive Summary

Our research indicates that all parties in the rental process in Jersey experience a lack of transparency; a lack of rental property stock, high costs and perceived poor quality of rental homes.

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Primary Health Care – Survey Report 2013

November 4, 2015 Consumer Council Reports, Reports & Publications No Comments
Primary Care

Primary Health Care Report

6 ‘Target’ themes emerged from the survey

1. Transparency

Consumers lack clarity over costs incurred at general practitioners (GPs), dentists and other
providers.

2. Accessibility

Consumers report avoiding care from GPs and dentists due to costs and identify using A&E as
an alternative. Ability to pay for primary healthcare does not reflect willingness to pay; selfreported
attendances to A&E for ‘non-urgent’ problems were as common in high income as
low income groups.

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Primary Healthcare Matters 2014

November 4, 2015 Consumer Council Reports, Reports & Publications No Comments

Healthcare Healthcare Matters

Forward

determined to make a real & valued difference. Advocate Rose Colley, Consumer Council Chairman says ‘it is imperative that the patient is the focal point of our health change process and the ensuing results. The Council recognises the need to ensure that budget is not over looked but a health service suitable for island life is delivered’

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Dentist Report 2014

November 4, 2015 Consumer Council Reports, Reports & Publications No Comments
dentist-report

Dental Charges in Jersey

In 2012 the Consumer Council highlighted that Islanders are avoiding visiting a dentist based on cost.
Our 2012 Primary Health survey indicated that 27% of respondents felt Dental charges were so expensive it’s stopped them from visiting a dentist.

Which, February 2015 revealed that people who delay and cancel dental treatments because of cost can result in losing teeth, undiagnosed oral cancer and have serious health implications.

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Home Contents Insurance Guide

November 4, 2015 Information Leaflets, Reports & Publications No Comments

Home Contents Insurance Guide

Home Contents Insurance

Step 1

Fill out the “How much are the contents of your home worth?” guide. Get organised – gather together a pen, paper and a
calculator.

Step 2

Get ready to buy home contents insurance using the Consumer Council’s tips.

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Access to Ferry Travel for the Less Mobile

November 4, 2015 Information Leaflets, Reports & Publications, Travel and Transport No Comments

Access to Ferry Travel

Ferry travel provides an important service to passengers travelling to and from Jersey. The rights of people with a disability or reduced mobility are protected, to ensure that they have the same access to ferry travel as all other citizens. A person may have reduced mobility because of an illness; an age related condition or a temporary injury, for example a broken leg.

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Access to Air Travel for the Less Mobile

November 4, 2015 Information Leaflets, Reports & Publications, Travel and Transport No Comments

Access to Air Travel for the Less Mobile

This guide provides information on the types of assistance passengers with a disability or reduced mobility are entitled to when travelling by air. All airports and airlines in the European Union are required to provide assistance to passengers with a disability or reduced mobility.
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Money Matters report

November 4, 2015 Consumer Council Reports, Information Leaflets, Reports & Publications No Comments
Money matters report

Money Matters

Three key messages emerged from our survey:

  • We must all take personal responsibility for
    our financial health;
  • We must all research our facts and ask questions to help us make informed decisions and to better understand the bigger picture of what financial health entails – over the short, medium and long term;
  • Most importantly we must NEVER put our head in the sand – financial difficulties escalate not diminish!
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