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Jersey Consumer Council

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Contactless Payments – Guidance

April 20, 2017 Banking No Comments
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Contactless Payments – Guidance

What are contactless payments?

Contactless payments allow you to make fast and secure payments for amounts up to £30 just by touching your card on the card reader.

You do not need to enter your four digit Personal Identification Number (PIN). You can make payments with debit, credit, or prepaid cards, which have the following contactless symbol: Other methods of contactless payment include mobile phone apps and wearable devices (wristbands and watches).

Some UK card providers are not currently issuing contactless payment cards, and contactless card readers are not available at all retailers.

Are contactless payments safe?

• They offer the same level of fraud protection as standard Chip and Pin transactions.
• You no longer have to enter your PIN for purchases of £30 and under. However, from time to time, you may be prompted to enter your PIN as a security measure. This is to verify you are the authorised cardholder and are in possession of your card.
• If your card is lost or stolen you may be protected against fraudulent activity and will not be liable for any losses incurred. However, if you have given your card to someone, you could be found liable.

Tips

• If you carry more than one card in your purse or wallet, take your contactless card out to make the payment. This will ensure the correct card is debited.
• Going contactless does not mean you should go without a receipt. Always accept the offer of a receipt, or request one if you are not automatically given one. This will make it easier to return goods if necessary.
• If you are not comfortable using a contactless card, or have concerns about fraud, contact your bank to enquire about their ‘opt-out’ service. Most banks offer this facility, but terms and conditions may vary.

FAQs

Q: Is it possible for a thief to copy my card information?
A: Although the risks are low, it is possible. A device would probably need to be very close to your card before a thief could copy your details without you knowing.

Q: Is it possible to make an accidental purchase?
A: It is possible to accidently pay for something without meaning to, but only when you are very close to a card reader. The cashier would need to have activated the terminal, which would reduce the chance of accidental payments being taken.

Q: If I present my card to the reader twice, will I be charged twice?
A: No, the reader will only take one payment per transaction.

Q: Can I use the contactless function to get money out at a cash machine?
A: No, you will need to enter your PIN each time you use a cash machine.


New Construction Regulations & You!

July 26, 2016 Home life, Money Matters No Comments
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 Domestic clients : roles and responsibilities  under the new regulations
A new set of Regulations for the construction industry, the Health and Safety (Management in
Construction) (Jersey) Regulations 2016 (Construction Regulations) come into force in Jersey on
1 October 2016.
These Regulations place legal duties on a number of people involved with a construction project, including clients, to help ensure health and safety is addressed from the very early stages of planning and design, through construction to eventual demolition of a building.
The Regulations make an important distinction between‘domestic clients’ and ‘commercial clients’,who commission construction work as part of a business.
Domestic clients and the Regulations
Domestic clients are exempt from the Regulations but the duties imposed on clients by the Regulations do not disappear – they are passed to other people, usually the designer but if no designer is involved, the contractor in control of the construction work.
What does this mean to the householder having work done on their own home?
Whilst the householder (ie the domestic client) has no legal responsibilities for the work, the
designer or contractor carrying out the work needs to ensure that certain things are done in order
to meet their own legal duties. This includes making sure that:
  • all people involved with the project are competent
  • the risks to health and safety are properly managed
  • sufficient time and resources are available for the work to be carried out safely
  • information about known risks, such as the presence of asbestos materials, is provided to those involved with the project
  • if more than one contractor is involved, one of them is appointed, in writing, as the Principal Contractor, and ensure that a construction phase plan is prepared before work starts.

In addition, if the construction work is going to last more than 30 working days, or involve more than 500 man days (eg 10 operatives working for 50 days) then additional steps must be taken to ensure that:

  • a health and safety project coordinator (HSPC) is appointed in writing certain health and safety related information is provided to the HSPC

 

  • retain and provide access to a health and safety file which is prepared for the project
Making sure the above matters are addressed is likely to incur some financial cost, which should be proportionate to the size and complexity of the project.
The domestic client is therefore likely to see a charge added by the designer, or principal contractor, as relevant, to cover these expenses.
It has been found, however, that paying a little extra at the planning stages helps with the smooth running of the project, with fewer unseen problems and delays, and can save money in the long term.
Can a domestic client refuse to pay for the costs arising from the requirements under the new Construction Regulations?
A domestic client is not legally responsible for discharging the duties imposed on clients under the Regulations and, as such, does not have any legal obligation to pay for any costs incurred in this respect. However, as the designer or contractor is legally obliged to ensure the necessary measures are in place, if the domestic client does not agree to cover the cost, they are unlikely to find any professionals willing to undertake the work on the property -as the designer (or contractor) will effectively have to cover the cost themselves.
It is anticipated that the cost will become a standard part of the fee proposal or quote provided
by the person responsible for ensuring the client’s duties are carried out.
For more information contact:
Health and Safety Inspectorate

Monday to Friday 8.30am – 5pm – Visits by appointment only

Health and Safety Inspectorate
PO Box 55
La Motte Street
St Helier
Jersey
JE4 8PE


Channel Islands Financial Ombudsman

November 10, 2015 Consumer Skills, Money Matters No Comments
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Channel Islands Financial Ombudsman

The Channel Islands Financial Ombudsman (CIFO) will commence the resolution of complaints about financial services on 16 November 2015, when its full legal powers are brought into force through the Financial Services Ombudsman (Jersey) Law 2014 (Appointed Day) (No. 3) Act 2015.
CIFO has published the Jersey Fee Scheme and Jersey Levy Scheme, setting out the detail of its funding mechanism. It has also published a consultation paper on a model complaint-handling procedure for financial services providers that can be found https://www.ci-fo.org/cifo-consultations/
The closing date for responses is 30 October 2015.

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Money Matters report

November 4, 2015 Consumer Council Reports, Information Leaflets, Reports & Publications No Comments
Money matters report

Money Matters

Three key messages emerged from our survey:

  • We must all take personal responsibility for
    our financial health;
  • We must all research our facts and ask questions to help us make informed decisions and to better understand the bigger picture of what financial health entails – over the short, medium and long term;
  • Most importantly we must NEVER put our head in the sand – financial difficulties escalate not diminish!
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5 Ways to Respond to a Credit Card Interest Rate Increase

November 2, 2015 Banking No Comments
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5 Ways to Respond to a Credit Card Interest Rate Increase

What to Do When Your Credit Card’s Interest Rate Increases

Wouldn’t it be nice if low interest rates last forever? Unfortunately, the saying “All good things must come to an end” is especially true when it comes to credit cards.
One of the practices credit card issuers are notorious for is suddenly increasing interest rates. Of course one of the reasons it seems so sudden is because most credit card issuers only have to send you 15 days notice before increasing your interest rate.

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Staying Secure at Cashpoints

October 26, 2015 Banking, Top tips No Comments
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Staying Secure at Cashpoints

LINK is the UK’s cash machine network, providing you with access to your cash. The number of free machines is at an all time high, and to help you manage your money effectively you can also check your balance free of charge at any LINK machine.

Despite some recent high-profile incidents, cash machine crime is very uncommon. LINK have provided a number of simple steps which all cardholders can take to help fight ATM crime :

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Methods of Payment

October 26, 2015 Money Matters No Comments
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Methods of Payment

A payment is the transfer of money from one party (such as a person or company) to another. A payment is usually made in exchange for the provision of goods, services or both, or to fulfill a legal obligation.

Common means of payment by an individual include: –

  • Money
  • Cheque
  • Debit
  • Credit
  • Bank Transfer
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Credit Ratings

October 23, 2015 Banking, Top tips No Comments
credit-rating

Credit rating – what’s the score?

The importance of your credit history is not overrated. Your credit history information is of interest to a lot of people. A bad credit history can make it harder for you to obtain loans and even a mobile phone contract. Landlords and potential employers can and will also look at your credit history report.

Banks have changed the way they decide to lend money since the financial crisis. Essentially, the lenders now want to take fewer risks with their cash.

Basically, being granted a credit facility enables you to repay over a set term usually having interest added and paid back with the initial advance on a monthly basis.

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Direct Debit Bandits at Bay

October 23, 2015 Banking No Comments
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Danger: Direct Debit Bandits at Bay

Have you checked your statements lately?

When was the last time you checked your bank statements? Are you aware of all the direct debits you currently have set up? And did you know that ANYONE can initiate a direct debit on your account, so long as they have the correct sort code and account number?

Theft through fraudulent direct debits is becoming an increasing problem and it is estimated that well over 100,000 Britons have fallen victim. Back in 2010 (interestingly, the most recent statistics we could find), insurance group LV= found that direct debit (DD) fraud accounted for over 10% of ALL identity theft.

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Community Savings

October 23, 2015 Money Matters No Comments
community savings logo

Who we are and what we do

Community Savings is the only viable alternative to a high street bank based in Jersey. There is no other government or third party agency that is able to offer the range of services described below to all Island residents. We operate an “open door” policy and with virtually no restrictions based on residency or credit history we are able to help the majority of people who come to us.

To access our services customers need to join “an interest group” (similar to being a member of a credit union). Our biggest group is based at our town premises in Seale Street, St Helier by the Town Hall. Open from Tuesday – Friday from 9.30 am – 12.30pm our front desk services are provided by a team of welcoming volunteers. Applicants need only bring some photographic ID and proof of address and an account can be opened immediately if all is in order. Wages or income support can be paid into an account and direct debits paid out. In addition customers can have a Cred-E card which acts as a “top-up” debit card.

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