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Jersey Consumer Council

Tag: air-travel

If your hand luggage is put in the hold it might NOT be covered by insurance.

February 22, 2017 Home life, Insurances, Travel and Transport No Comments
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HAND LUGGAGE put in the hold on a busy flight might seem like a mild inconvenience – but if your bag gets lost, stolen or damaged, it might not be covered by your travel insurance.

 

More of us are opting to travel with just hand luggage opting out of paying to check in a bag. However, this often means there are too many cabin bags to fit in the overhead lockers and airline staff need to stow a certain number in the hold.

 

Consumer watchdog Which? found that the leading five UK travel insurance companies including Aviva, LV and Axa don’t cover valuables placed in the hold for loss, theft or damage.

 

Which? is warning travellers to take any valuables out of their hand luggage before they hand it over to cabin crew.

 

Another issue with having to check your bag unexpectedly is waiting to pick it up from the baggage carousel. If this process is delayed and a passenger misses a connecting flight as a result, airlines are not required to pay compensation.

 

These days, it is highly likely that passengers may have their cabin bags taken and put in the hold, because planes simply don’t have the capacity to takes all bags in the cabin.

 

If you have to put a bag in the hold at the last minute, try to remove wallets, keys, laptops and other valuables. If any items go missing from the hand luggage bag that you had intended to keep with you, do make clear to the airline that you expect compensation.

 

Make sure that you know if your own travel insurance covers this eventuality before you travel.

 

 

 


The world is at your ‘keyboard’ when using the internet to research or book your holiday or other travel arrangements.

April 20, 2016 Consumer Skills, Home life, Scams, Travel and Transport No Comments
spring-clean-devices

Take a moment to check out all the risks even if you think you may be aware of them all.

 

The risks

 

  • Fraud resulting from making payments over unsecured web pages
  • Flight scams:
    • Where you book a flight and receive a fake ticket, or pay for a ticket that never arrives.
  • Holiday scams:
    • Fake websites and email offers for holidays or villas that do not exist. They require you to pay a deposit, which you never see again.
    • Fake competition scams defrauding you out of a fee to secure a holiday.
  • Inadvertently advertising the fact that your house will be empty when you are away, by posting on social networking or travel tracking sites. Some insurance companies are now rejecting claims if homes are targeted by burglars while the owners are away on holiday and made reference to it on social networking sites.

 

Safe Booking

 

  • Ensure that any holiday or travel company unfamiliar to you is reputable by researching them online. Ensure that they are a member of a recognised travel authority which offers financial protection and a complaints service.

 

  • When possible, pay for holidays and travel using your credit card as this offers additional financial protection over other methods. Please note that your holiday or travel company may levy a surcharge for credit card payments.

 

  • Double check all details such as travel dates, itineraries, destinations and travellers before confirming payment, as you may be charged for amendments.

 

  • Take out travel insurance adequate for your destination, activities and everyone in your party.

 

  • Do not reply to unsolicited emails from companies you don’t recognise.

 

  • If renting a private apartment or villa, call the owner/agent directly to ensure that it is legitimate. If the number is not provided, email and request it. Check reviews on TripAdvisor or similar sites.

 

  • Get the full address of the property and find it on Google maps to check its location and legitimacy.

 

  • Prior to payment, obtain a contract setting out terms and conditions of the rental, deposits, payment terms etc.
    • Before entering payment card details on a website, ensure that the link is secure, in three ways:
    • There should be a padlock symbol in the browser window frame, which appears when you attempt to log in or register. Be sure that the padlock is not on the page itself … this will probably indicate a fraudulent site.
    • The web address should begin with ‘https://’. The ‘s’ stands for ‘secure’.
    • If using the latest version of your browser, the address bar or the name of the site owner will turn green.

 

  • Some websites will redirect you to a third-party payment service (such as WorldPay). Ensure that these sites are secure before you make your payment.

 

  • Safeguard and remember the password you have chosen for the extra verification services used on some websites, such as Verified by Visa.

 

  • When making a payment to an individual, never transfer the money directly into their bank account but use a secure payment site such as PayPal, where money is transferred between two electronic accounts.

 

  • Always log out of sites into which you have logged in or registered details. Simply closing your browser is not enough to ensure privacy.

 

  • Keep receipts for all online holiday or travel bookings and payments.

 

  • Check credit card and bank statements carefully after booking to ensure that the correct amount has been debited, and also that no fraud has taken place as a result of the booking.

 

  • Before you post details of your travel dates on social networking or travel tracking sites, ensure that the correct privacy settings are in place.

 

  • Ensure you have effective and updated antivirus/antispyware software and firewall running before you go online.

 

More Information

Please refer to the following websites for more information:

ABTA Association of British Travel Agents

ATOL Air Travel Organisers’ Licensing

AiTO Association of Independent Tour Operators


Holiday fraud: look before you book

April 20, 2016 Consumer Skills, Home life, Insurances, Money Matters, Scams, Top tips, Travel and Transport No Comments
airoplane

Holiday fraud: look before you book

Get Safe Online is joining forces today with ABTA (the UK’s leading travel association), Action Fraud and the National Fraud Intelligence Bureau (NFIB) to warn you about the dangers posed by holiday booking fraud. Anyone booking a holiday either in the UK or abroad is at risk.

For information and advice on safe holiday and travel booking, click here

 

We all look forward to our holidays, and often they can cost a considerable amount of money, which most of us simply cannot afford to lose. Unfortunately, more and more people are being affected by holiday fraud, which means that not only do you not get your holiday … you normally end up losing your money too. The holiday, accommodation or flight they paid for doesn’t exist, or the booking hasn’t been made.

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A Guide to your Rights when Flying

January 26, 2016 Travel and Transport No Comments
plane-facts

Flying off on Holiday

Check out our Plane Facts guide which highlights your rights if things go wrong

It is important to be aware of your rights:

If your flight is delayed or cancelled you are entitled to assistance and in some cases compensation. If you are denied boarding because the airline has overbooked the flight, you are entitled to compensation.

Your rights are protected by European Law (Regulation (EC) 261/2004) and are the same regardless of the airline you are travelling with.

Your rights are protected for any flight from within the European Union (EU) and on flights from a non-EU country into the EU, provided the airline is licensed in the EU.

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Travel Insurance

January 26, 2016 Travel and Transport No Comments
travel

Travel Insurance

Going on Holiday? Its easy to forget to arrange the travel insurance in the excitement of planning your break.

Top Tips for Travel Insurance:
  1. Make sure that the medical cover is adequate – to help pay medical bills £2 million medical cover is advised by Which for just Europe and £5 million for worldwide.
  2. Cover your gadgets – you may need to extend your home insurance to cover as single items on your travel policy may only be covered for £250.
  3. Missed flights and missed connections (make sure that this includes the Channel Islands)
  4. Check the cancellation provisions – how much are you covered for in the event of the holiday being cancelled by unexpected events e.g. illness.
  5. A good travel insurance policy should provide cover for Illness, injury or death while you are away; Repatriation (getting you back home
  6. Check that the policy covers
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Plane Facts Guide to your Rights

November 4, 2015 Information Leaflets, Reports & Publications, Travel and Transport No Comments
Plane Facts photo

Plane facts

Introduction

Every year millions of people fly to and from the Channel Islands. Although most passengers have a trouble-free journey some do experience unexpected disruption to their travel plans.

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Access to Air Travel for the Less Mobile

November 4, 2015 Information Leaflets, Reports & Publications, Travel and Transport No Comments
Access to Air Travel for the Less Mobile

Access to Air Travel for the Less Mobile

This guide provides information on the types of assistance passengers with a disability or reduced mobility are entitled to when travelling by air. All airports and airlines in the European Union are required to provide assistance to passengers with a disability or reduced mobility.
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Gatwick Connect

October 27, 2015 Travel and Transport No Comments
Airport

Gatwick Connect

With an increasing number of Jersey passengers using London Gatwick as a ‘Hub’ airport, meaning they are connecting there to an onward flight – any service or facility offered that aims to make the journey as smooth and as stress free as possible is a welcome move, especially if that service is provided at no extra cost to the traveller!

Since May 2013, Gatwick Connect has been providing a complimentary airside check-in process for passengers connecting to an onward flight through Gatwick Airport with either easyJet, Flybe, Norwegian, Thomas Cook, Virgin Atlantic or WOW (a low-cost Icelandic airline). This innovative service was introduced by Gatwick Airport as a result of extensive research as well as passenger feedback and is the first of its kind in a UK Airport, with over 250,000 passengers to date taking advantage of it.

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