Newsletter

Jersey Consumer Council

Consumer News

Transport Survey 2013/2014

July 14, 2017 Reports & Publications No Comments
Transport Survey 2013/2014

Transport Survey 2013/2014

PUBLIC BUS SERVICE

Facilities

The majority of those interviewed are happy with facilities at the Bus station with 82% falling into the “Good” or “Fair” brackets. However, certain aspects could be improved:

“Need more seats for waiting at bus station for the elderly.”

“Liberation Station is too cold in the winter.”Complaints and compliments

The main complaints are that the buses are too wide for the Island roads and they do not run to
time. The excessive width causes a considerable amount of stopping and starting to allow
oncoming vehicles to pass, resulting in a reduction in passenger comfort.

It should be remembered that the survey was carried out in the early days of Liberty Bus’ new contract and that the general feeling now is that the timings have improved considerably as
less complaints are being received by the bus company.

Read More…


Play YOUR Part

June 30, 2017 Consumer Skills, Home life, Scams No Comments
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Act on scams

and

‘PLAY YOUR PART’

Behind every deceptive money grabbing, life destroying SCAM & Fraud there is a crooked plot – acted out by unscrupulous people. Every plot has room for at least one walk on part and that’s where you and I can change the script.

 

July is the Citizens Advice National Scams Awareness month ‘PLAY YOUR PART’ and Citizens Advice Jersey is spreading the word about scams to help stop more people across the Island from being conned.

 

Malcolm Ferey, Chief Executive of Citizens Advice Jersey says

 

“Being scammed can ruin people’s finances. During Scams Awareness Month we’re encouraging people to play their part in preventing scams by reporting them and telling others about them.”

 

Play YOUR Part ….

Communicator

Ask your friends, family and contacts to share a story about a recent unwanted call, they have received, an unwanted email, text or letter with you or their friends. Encourage open discussions about SCAMS.

Sharer

Share the FACTOID that 45% of people think that hearing someone’s voice makes it easier to judge their honesty. Remember, they are still strangers! #TakeFive.

Messenger

Check your consent box – to tick or not to tick the box allowing your personal information to be captured by legitimate companies and then shared or sold to affiliated/third parties simply because a consent tick box had been missed.

Reminder

Remind everyone that they shouldn’t be rushed – genuine organisations won’t mind waiting

The Companion

Let others know to listen to and TRUST their instincts – if it doesn’t feel right walk away.

Only 5% of all scams are reported so there’s so many more plots of horror we don’t even know about yet. Which makes it so hard to help those affected or to prevent others from becoming a part of the SCAM.

Scams are becoming highly sophisticated and often use grooming social skills to prey on communities.

The charity is being supported by the Consumer Council and Trading Standards to help spread the word throughout Scams Awareness Month, a campaign encouraging people to report and talk about scams that starts on Saturday 1 July, 2017.

Executive Officer of the Consumer Council, Anne King hopes that our island community spirit will play a pivotal part in keeping people safe from the emotional trauma and impacts of financial loss.

She goes on to challenge islanders to select the PART they can PLAY

Alison De Bourcier, Director of Consumer Affairs and Trading Standards in support says that:

“Trading Standards is actively supporting this campaign, the aim is to reduce the risk and impact of scams and fraud by raising awareness and encouraging Islanders to take action – recognising, reporting and talking about scams.

We all need to play our part in stopping this menace”


June 2017 Edtn 83 JCC Newsletter

June 5, 2017 Newsletters No Comments
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Local charity launches ‘Healthy Eating Week’ and encourages islanders to eat well and eat together

The first ever Caring Cooks of Jersey Healthy Eating Week takes place from Monday 12th June through to Saturday 17th June. The local charity which aims make nutritious and tasty food part of daily life is encouraging us all to think about how we can eat well and eat together, even when short on time and on a tight budget.

Read More…


Sun Screen – Things YOU Need to Know

May 19, 2017 Health Matters, Home life, Travel and Transport No Comments
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The Summer Holidays are fast approaching …

Water Resistant

The effectiveness of water – resistant product SPF 30 could drop to SPF 15 after a swim. Plus towel drying is also likely to rub off sunscreen.

 

SPF …

This is an indication of how long sunscreen protects against ultraviolet radiation that’s linked to skin cancer and is the main cause of sunburn (UVB)

 

The SPF number doesn’t relate to the amount of protection a product provides it relates to time from when YOU step into the sunshine, depending on your own skin type – if an SPF30 product is applied correctly it will protect you for 30 times longer than if you wore no sunscreen. The clock doesn’t get reset each time you reapply the time is set for the day and if you don’t apply enough it will not provide its full SPF.

Cancer Research UK says it’s all about ‘How well you put it on’ for example

Most people under-apply sunscreens, using ¼ to ½ the amount required. Using half the required amount of sunscreen only provides the square root of the SPF. So, a half application of an SPF 30 sunscreen only provides an effective SPF of 5.5!


Why Passport checking may take a few moments

May 19, 2017 Travel and Transport No Comments
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When a ship/aircraft arrives in Jersey from a place outside the Common Travel Area (CTA), it is a requirement that the passports of all passengers are checked.

 

When a ship/aircraft arrives in Jersey from a place outside the Common Travel Area[1] (CTA), it is a requirement that the passports of all passengers are checked. Such checks include the swiping of every passport. There can be no exceptions for the holders of passports issued in Jersey. To apply such an exception would place in jeopardy the Island’s position in the CTA, and potentially lead to the UK introducing a passport control between Jersey and the UK.

 

The requirement to swipe all passports is a relatively new one, but has become necessary as a result of heightened security. It takes approximately 10 seconds to swipe a passport, and this obviously increases the time it takes to pass through the immigration control. It is the view of the Customs and Immigration Service, however, that this is acceptable if this means keeping the Island safe and ensures that the Island’s immigration control is not seen as a weak link in the CTA.

[1] The Common Travel Area is an open borders area comprising Ireland, the United Kingdom of Great Britain and Northern Ireland, the Isle of Man, and the Channel Islands. British Overseas Territories are not included.


Are you using the correct charger for your device?

May 19, 2017 Home life No Comments
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Incorrect charger use exposes weaknesses in the battery and is likely to cause damage.

By using a charger that is too powerful for the device you are charging, it can expose weaknesses in the battery and cause it damage, leading to a shortened life span of the item or in more extreme cases, the battery could fail and pose a fire hazard.  For example, e-cigarette batteries generally run on lower amperage to mobile phone chargers. Nationally there has been a rise in fires involving e-cigarettes; the direct cause being due to failure of battery packs during charging.

 

A spokesperson from Electrical Safety First has commented ‘Always use the charger that is supplied, or designed to be used, with the device.  If a charger with a different amperage is used, this could lead to an incorrect charge being supplied resulting in damage to the battery.  A damaged battery is at risk of catching fire or exploding. Lithium batteries, which are common in products like e-cigarettes and mobile devices, are very sensitive and need to be charged carefully.’

 

When charging devices:

  • always use the correct charger and follow the manufacturer’s instructions.  Mobile phone chargers are generally too powerful for charging e-cigarettes
  • never charge a battery that has signs of damage, that has been dropped, or has been subjected to impact
  • never plug a charger into a non-approved mains power transformer
  • check that your e-cigarette battery has overcharge or overheat protection
  • remove the battery from charge when complete, don’t overcharge
  • never leave a battery on charge unattended
  • don’t use if wet or exposed to water
  • E-cigarettes -do not over tighten the atomiser or when connecting to the charger
  • ensure that you dispose of batteries correctly

 

If you require any further assistance please contact Trading Standards on 01534 448160.

 

With thanks from Trading Standards & Jersey Fire Service


Local charity launches ‘Healthy Eating Week’ and encourages islanders to eat well and eat together

May 19, 2017 Consumer Skills, Home life No Comments
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The first ever Caring Cooks of Jersey Healthy Eating Week takes place from Monday 12th June through to Saturday 17th June. The local charity which aims make nutritious and tasty food part of daily life is encouraging us all to think about how we can eat well and eat together, even when short on time and on a tight budget.

 

There are plenty of inexpensive, nutritious and delicious foods available all of which can be used to prepare healthy meals from scratch in a much shorter time than you might think. Planning your meals and smarter shopping can help you to make your money go further and help you cut down on waste too.

 

Here are just a few top tips from Caring Cooks of Jersey on how to be cost conscious but enjoy healthy, delicious and nutritious food.

 

  1. Plan your meals. Planning your weekly meals, writing – and sticking to, a shopping list will help you avoid making the impulse buys which often tip the bill over budget. Scan the shelves for lower cost items, be aware of special offers but don’t be tempted to buy something that may actually go to waste. Supermarket economy ranges can be great value and nutritionally there is often little difference to the standard or branded versions.

 

  1. Look for special offers on long shelf-life products. Stocking up on store cupboard staples such as dried pasta and rice, tinned or dried beans and pulses and tinned tomatoes can save money. All these ingredients can be used to bulk out your meals to make them go further.

 

  1. Buy cheaper cuts of meat. Use chicken thighs rather than breast for example, and whilst you may not be familiar with cooking a whole chicken, this can be great value, especially if you use it for more than one meal. A traditional roast chicken is delicious and really simple to do, then use any left overs for curry or with salad or vegetables the next day.

 

Mince is also a great ingredient, versatile and inexpensive, there are lots of tasty, satisfying dishes you can make with mince such as lasagne, bolognaise, cottage pie or one of our family favorites mince and pea curry.

 

Caring Cooks of Mince and Pea Curry Recipe

Ingredients

  • 1 tbsp. vegetable oil
  • Pack of beef or lamb mince
  • 1 large onion, finely diced
  • 2 garlic cloves crushed
  • 2 fresh green chillies, deseeded and finely diced (optional)
  • 4tbsp medium curry paste
  • 1 tin chopped tomatoes
  • 1 tsp sugar
  • 4 tbsp. tomato puree
  • 250g frozen peas
  • Coconut cream (optional, as it can be quite expensive)

Recipe

  1. Heat the oil in a pan and cook the onion on a low heat until lightly golden
  2. Add the garlic, chillies (if using), cumin seeds and curry paste and fry for 2-3 mins and then add the mince, cooking until it’s browned
  3. Add the tomatoes, tomato puree, sugar and 100ml cold water.
  4. Simmer for about 20 minutes, add in the frozen peas and coconut cream (if using), and cook for another 10 minutes.  Serve with boiled white or brown rice

 

Supermarkets often have ‘bulk buying’ offers on meat such as ‘three for two’ and similar. Anything you are not going to use straight away can be put in the freezer for another time.

 

  1. Make use of canned oily fish. Canned sardines and salmon can be cheaper than buying fresh fish, plus they are easy to prepare and have a long shelf life. Choose those canned in spring water to keep the salt content to a minimum. You can make fishcakes with canned tuna, cooked potatoes and chopped parsley with a squeeze of lemon. Roll the mix in flour, egg and breadcrumbs and then fry lightly. Using frozen fish is another great way to help ensure you are getting Omega 3 fats and can often be added to dishes straight from the freezer.

 

  1. Use frozen and canned fruit and vegetables. Using frozen vegetables can be cheaper than using fresh and they count towards your 5 A DAY. If you have a stock in your cupboard you can use them when you want without them going off, which cuts down on waste. But do watch out for those that have added sugar and opt for varieties in water when possible.

 

  1. Buy fresh fruit and vegetables when in season. Here in Jersey we have an abundance of wonderful, locally grown produce – make the most of it! Fresh fruit and vegetables in season are often great value and they taste fantastic.

 

Of course budget planning, shopping and cooking food from scratch can seem a little daunting, many people may never have learned to cook, or perhaps have lost their confidence in the kitchen. If that sounds familiar then why not join one of the Community Cooking Courses offered by Caring Cooks of Jersey? These courses are a great way get into the kitchen, to learn new skills in a friendly and supportive environment and to help change the way you and your family eat. The courses run over a five week period on either a Monday and Wednesday evening at Le Rocquier School, St Clement. All the ingredients are provided and each week you get to take home a tasty two course meal. For more information and to book a place visit the ‘Our Services’ section on the Caring Cooks website www.caringcooksofjersey.com.

More top tips

Use leftover vegetables to make soup. Soups made with added pasta, rice, beans, lentils or root vegetables such as sweet potatoes, parsnips, turnips and carrots are tasty, filling, cheap and freeze well.

Baked potatoes are great as a healthy and filling meal. Experiment with your favourite toppings. Make the most of having the oven on and add some extra potatoes that can then be kept for a couple of days in the fridge (or longer in the freezer) and microwaved for a quick meal another time.

Store bread in the freezer. If you don’t use bread that often and you have space in your freezer, why not freeze the loaf when you buy it and then take a few slices out as and when you need them to avoid waste.

Make your own ‘ready meals’. Simply double your usual recipes and freeze half. Dishes such as chilli, cottage pies, soups and stews all freeze well and are ideal for those days when you don’t have the time to cook.

 

 

 

 

 

 


GST and the De-Minimis Waiver

May 19, 2017 Money Matters No Comments
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Customs Explain that the De Minimis Waiver is intended to benefit an individual making a single purchase worth under £240 and shipping it to Jersey

All goods are liable to GST on import regardless of value. The de-Minimis waiver under which GST is not charged is not a right but an administrative concession designed to manage the overwhelming numbers of consignments and letter packets that would otherwise have to be charged up. The cost of handling such high volumes of low value goods outweighs the amount that would actually be collected. The de-minimis waiver ministerial decision can be found by clicking https://www.gov.je/government/planningperformance/pages/ministerialdecisions.aspx?docid=0995E584-AA0F-4CA0-96A9-A5BDF532FB64

 

The de-Minimis waiver was intended to benefit an individual making a single purchase worth under £240 and shipping it to Jersey. It was not intended to allow individuals, or indeed businesses, to make several purchases all under £240 from the same supplier on the same day hoping they will arrive separately. The Customs & Immigration Service web page on gov.je https://www.gov.je/TaxesMoney/GST/GSTCustomers/Pages/DeclaringPaying.aspx#anchor-1 clearly states that “If you order multiple items (consignments) that arrive as one shipment, we will treat this as a single delivery.”


Contactless Payments – Guidance

April 20, 2017 Banking No Comments
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Contactless Payments – Guidance

What are contactless payments?

Contactless payments allow you to make fast and secure payments for amounts up to £30 just by touching your card on the card reader.

You do not need to enter your four digit Personal Identification Number (PIN). You can make payments with debit, credit, or prepaid cards, which have the following contactless symbol: Other methods of contactless payment include mobile phone apps and wearable devices (wristbands and watches).

Some UK card providers are not currently issuing contactless payment cards, and contactless card readers are not available at all retailers.

Are contactless payments safe?

• They offer the same level of fraud protection as standard Chip and Pin transactions.
• You no longer have to enter your PIN for purchases of £30 and under. However, from time to time, you may be prompted to enter your PIN as a security measure. This is to verify you are the authorised cardholder and are in possession of your card.
• If your card is lost or stolen you may be protected against fraudulent activity and will not be liable for any losses incurred. However, if you have given your card to someone, you could be found liable.

Tips

• If you carry more than one card in your purse or wallet, take your contactless card out to make the payment. This will ensure the correct card is debited.
• Going contactless does not mean you should go without a receipt. Always accept the offer of a receipt, or request one if you are not automatically given one. This will make it easier to return goods if necessary.
• If you are not comfortable using a contactless card, or have concerns about fraud, contact your bank to enquire about their ‘opt-out’ service. Most banks offer this facility, but terms and conditions may vary.

FAQs

Q: Is it possible for a thief to copy my card information?
A: Although the risks are low, it is possible. A device would probably need to be very close to your card before a thief could copy your details without you knowing.

Q: Is it possible to make an accidental purchase?
A: It is possible to accidently pay for something without meaning to, but only when you are very close to a card reader. The cashier would need to have activated the terminal, which would reduce the chance of accidental payments being taken.

Q: If I present my card to the reader twice, will I be charged twice?
A: No, the reader will only take one payment per transaction.

Q: Can I use the contactless function to get money out at a cash machine?
A: No, you will need to enter your PIN each time you use a cash machine.


Digital Assets

April 20, 2017 Home life No Comments
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Digital Assets … Spare them a thought

Digital assets should be viewed as a form of property. They can be transferred or bequeathed to those who you wish to receive them by way of a will.

What you will need to consider

Unlike physical property, digital assets are intangible and invisible. The rights of ownership, control and access of digital assets are intertwined with complexities of privacy and security protection as laid out in various service provider policies. It is therefore a good idea to check these before you consider leaving digital assets in your will. Your digital legacy should be divided into ‘digital assets’ and your ‘digital presence’.

Digital assets

will include your music, film and book collections that that you have bought and downloaded online as well as any online bank accounts or investments that you may hold.

Digital presence

includes any social media accounts, e-mail or personal websites which make up your online footprint. In the case of digital presence, many people want to be able to shut down the online accounts of loved ones after their death but may struggle to do so because of the terms of the account’s policy.

Planning ahead

It would be extremely useful for your Executor if you could leave a list of your digital assets, details of your digital presence and a list of all of your online shopping accounts with your will or with a loved one. You will then have dealt with your digital legacy as carefully as you have dealt with your tangible assets.