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Jersey Consumer Council

Consumer News

Your rights in a Sale!

December 18, 2017 Consumer Skills, Money Matters No Comments
One of the biggest myths is that you can’t return faulty goods in a sale. This is simply untrue. Your statutory rights still apply so if your sale goods are faulty or not as described, you are entitled to your money back. There is an exception to this rule. If goods are ‘shop soiled’ and the damage is clearly visible or brought to your attention, you don’t then have a right to return them for that particular fault.
If you want to return sale goods because you have changed your mind, if you bought them on the high street you have no statutory rights therefore have to rely on the shop policy. This may mean they won’t accept sale returns or they may restrict you to exchanges or credit notes.
The situation is different if you purchased sale goods online. In most cases you have cancellation rights, but you will have to be quick as time limits apply. You usually have to pay the postage and packaging for   return. There are some exceptions including perishable or personalised goods. If you are unsure, give Trading Standards a call on 448160.
Finally, sales should be genuine. Traders should not make false claims about savings, have permanent sales or make comparisons to prices that weren’t the last price the goods were on offer at. Whilst there are currently no regulations in Jersey to investigate these sorts of unfair practices, this situation is likely to change. Our advice is follow Martin Lewis’s mantra. Do I need it, can I afford it, will I use it, is it worth it?

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