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Jersey Consumer Council

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Manufacturers Instructions have Advantage

November 4, 2015 Consumer Skills No Comments
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Manufacturers Instructions have Advantage

If the manufacturers’ instructions are not followed the consequences can be costly.

The expression “If all else fails, read the instructions,” can be used for projects such as assembling a bookcase or learning a new smart phone. But this expression is too little, too late for items which are of a high value, and are complex by nature and are installed in a kitchen for example.

The Council recommends that the manufacturers’ instructions for installation are followed at all times– even if a friend or an expert installs the item for you, for example, as part of an expensive kitchen redesign with lovely new equipment the instructions must be followed.

Question:

Why it is important to follow manufacturers’ instructions when installing, operating or constructing?
Answer:

So the warranty will be valid, improper use voids the manufacturers warranty

Also failure to follow manufacturer’s instructions may lead to unsafe use and perhaps to injuries.

By human nature, many of us don’t read instructions. Because of this, we are missing vital installation details that are critical to the performance of the product or item. Properly following the instructions offers many benefits and the best resource for these instructions are those written by the manufacturer.

Let us identify just a few reasons.

• It’s all there: Essentially every step of a process is spelled out in the manufacturer’s instructions.
• The final say: Manufacturer’s installation instructions rule. While other independent guidelines and installation guidelines are available, ultimately these independent parties, including trades people should default to “the manufacturer specified installation instructions.”
• Warranty says so: Manufacturers can be fairly forgiving on marginal warranty claims. But why take chances? If installed per manufacturer specs, warranty is in full force.
• Installation performance: Just as the manufacturer designed their product, they designed the installation for their product. We wouldn’t install just 3 of 5 lug nuts if mounting a wheel on a car and expect it to perform properly.
• Brand specific: Manufacturers have specific details that apply to the uniqueness of their brand. This would not be covered in generic instructions. Additionally, manufacturer instruction packets often include their warranty details and registration that can be handed off to the consumer.

It’s easy to get lulled into “installation as usual”. In the bustle of construction, stopping to read the instructions seems unproductive, and I fully admit that. Consider reading the manufacturer’s instructions away from the jobsite without distractions, and highlight the details out of your norm. Review again on the job with your crew. In the long run, once proper manufacturer installation techniques are learned and become habit, it’s a good payoff in so many ways.


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