Travel and Transport Category
Travel and transport has an impact on every consumer in Jersey. Whether you are moving around the island; travelling for business or going on holiday, we can equip you with the tools you need to make informed choices about your transport alternatives. We can also help you to understand your options, should our journeys not go quite as planned.
The Summer Holidays are fast approaching …
The effectiveness of water – resistant product SPF 30 could drop to SPF 15 after a swim. Plus towel drying is also likely to rub off sunscreen.
This is an indication of how long sunscreen protects against ultraviolet radiation that’s linked to skin cancer and is the main cause of sunburn (UVB)
The SPF number doesn’t relate to the amount of protection a product provides it relates to time from when YOU step into the sunshine, depending on your own skin type – if an SPF30 product is applied correctly it will protect you for 30 times longer than if you wore no sunscreen. The clock doesn’t get reset each time you reapply the time is set for the day and if you don’t apply enough it will not provide its full SPF.
Cancer Research UK says it’s all about ‘How well you put it on’ for example
Most people under-apply sunscreens, using ¼ to ½ the amount required. Using half the required amount of sunscreen only provides the square root of the SPF. So, a half application of an SPF 30 sunscreen only provides an effective SPF of 5.5!
When a ship/aircraft arrives in Jersey from a place outside the Common Travel Area (CTA), it is a requirement that the passports of all passengers are checked.
When a ship/aircraft arrives in Jersey from a place outside the Common Travel Area (CTA), it is a requirement that the passports of all passengers are checked. Such checks include the swiping of every passport. There can be no exceptions for the holders of passports issued in Jersey. To apply such an exception would place in jeopardy the Island’s position in the CTA, and potentially lead to the UK introducing a passport control between Jersey and the UK.
The requirement to swipe all passports is a relatively new one, but has become necessary as a result of heightened security. It takes approximately 10 seconds to swipe a passport, and this obviously increases the time it takes to pass through the immigration control. It is the view of the Customs and Immigration Service, however, that this is acceptable if this means keeping the Island safe and ensures that the Island’s immigration control is not seen as a weak link in the CTA.
 The Common Travel Area is an open borders area comprising Ireland, the United Kingdom of Great Britain and Northern Ireland, the Isle of Man, and the Channel Islands. British Overseas Territories are not included.
HAND LUGGAGE put in the hold on a busy flight might seem like a mild inconvenience – but if your bag gets lost, stolen or damaged, it might not be covered by your travel insurance.
More of us are opting to travel with just hand luggage opting out of paying to check in a bag. However, this often means there are too many cabin bags to fit in the overhead lockers and airline staff need to stow a certain number in the hold.
Consumer watchdog Which? found that the leading five UK travel insurance companies including Aviva, LV and Axa don’t cover valuables placed in the hold for loss, theft or damage.
Which? is warning travellers to take any valuables out of their hand luggage before they hand it over to cabin crew.
Another issue with having to check your bag unexpectedly is waiting to pick it up from the baggage carousel. If this process is delayed and a passenger misses a connecting flight as a result, airlines are not required to pay compensation.
These days, it is highly likely that passengers may have their cabin bags taken and put in the hold, because planes simply don’t have the capacity to takes all bags in the cabin.
If you have to put a bag in the hold at the last minute, try to remove wallets, keys, laptops and other valuables. If any items go missing from the hand luggage bag that you had intended to keep with you, do make clear to the airline that you expect compensation.
Make sure that you know if your own travel insurance covers this eventuality before you travel.
Condor Jersey Consumer Group
First Meeting held today (25th May)
Open & Honest discussions between Group Members & Condor
To keep us all grounded we have our own Group Charter and Objective
Group objective the Group will make every effort to identify and craft mutually acceptable resolutions that are aimed at reducing and resolving dissatisfaction, to improve relationships between Condor and the public
The Charter ensures that we all understand our own responsibilities and commitment to the Group.
All participants are presenting individually to the Group highlighting their own views on;
· main areas of dissatisfaction and the impact it has on those around you
· areas of satisfaction
· thoughts on how things could really change going forward
Half the Group had the opportunity today and others will be afforded the same at our next meeting.
The attendees, including Condor’s CEO Paul Luxon, listened, clarified and talked through various aspects of the service. Group members were open, honest and eloquently made numerous substantiated points. Although timetabling, reliability, communication and customer care was amongst the most cited areas in today’s resumes, each speaker articulated the reality and full implications of these dissatisfactions to each person, their commitments and obligations.
As one member said that it’s ‘when all these shortcomings converge at once’ you get a potent recipe for frustration and dissatisfaction.
The Group talked through with Paul about the Frequent Traveller Scheme as there is clearly confusion about decisions made regarding the longevity of the scheme; Paul clarified that they are currently consulting a selection of Frequent Traveller Scheme members to explore how it should look in the future – he assured the Group that it will be staying but will look different.
The points raised by each member will formulate a robust agenda for discussion.
Holidays and Travelling
Each year thousands of us travel by ferry and aeroplane for summer getaways, weekend breaks, gap year adventures and to visit friends and family.
Although most of us have trouble-free journeys some do experience unexpected disruption to their travel plans and holiday arrangements.
The following articles visit some of the challenges and issues which help us to reduce the likelihood of the unexpected during our journey and to navigate our way should things no go quite to plan …
Condor Jersey Consumer Group
We need passengers to join the Group
The Jersey Consumer Council is overseeing the establishment of the Condor Jersey Consumer Group and we are now recruiting volunteers.
We are seeking input from a broad range of consumers who travel on all Condor routes to and from Jersey.
The Group is an opportunity for consumers and Condor to interact face to face, enabling a meaningful two way dialogue to discuss issues from both sides and to carve a way forward to help with customer service issues, reliability and communications.
We are seeking applications from
- Foot passengers
- Car passengers
- Less mobile passengers
- Sports groups
- Specialist groups; horse owners, motorcycle competitors, dog owners and competitors and so on..
To apply, please send a letter by email or by post stating very clearly why you wish to be considered as part of the group, the category of passenger you consider yourself to be and if your work or commitments will allow you to regularly attend meetings. The group will meet on a monthly basis early morning for 1 hour. We plan to hold our first meeting in mid May.
CLOSING DATE 12th MAY 2016
Jersey Consumer Council
9-13 Central Market
The world is at your ‘keyboard’ when using the internet to research or book your holiday or other travel arrangements.
Take a moment to check out all the risks even if you think you may be aware of them all.
- Fraud resulting from making payments over unsecured web pages
- Flight scams:
- Where you book a flight and receive a fake ticket, or pay for a ticket that never arrives.
- Holiday scams:
- Fake websites and email offers for holidays or villas that do not exist. They require you to pay a deposit, which you never see again.
- Fake competition scams defrauding you out of a fee to secure a holiday.
- Inadvertently advertising the fact that your house will be empty when you are away, by posting on social networking or travel tracking sites. Some insurance companies are now rejecting claims if homes are targeted by burglars while the owners are away on holiday and made reference to it on social networking sites.
- Ensure that any holiday or travel company unfamiliar to you is reputable by researching them online. Ensure that they are a member of a recognised travel authority which offers financial protection and a complaints service.
- When possible, pay for holidays and travel using your credit card as this offers additional financial protection over other methods. Please note that your holiday or travel company may levy a surcharge for credit card payments.
- Double check all details such as travel dates, itineraries, destinations and travellers before confirming payment, as you may be charged for amendments.
- Take out travel insurance adequate for your destination, activities and everyone in your party.
- Do not reply to unsolicited emails from companies you don’t recognise.
- If renting a private apartment or villa, call the owner/agent directly to ensure that it is legitimate. If the number is not provided, email and request it. Check reviews on TripAdvisor or similar sites.
- Get the full address of the property and find it on Google maps to check its location and legitimacy.
- Prior to payment, obtain a contract setting out terms and conditions of the rental, deposits, payment terms etc.
- Before entering payment card details on a website, ensure that the link is secure, in three ways:
- There should be a padlock symbol in the browser window frame, which appears when you attempt to log in or register. Be sure that the padlock is not on the page itself … this will probably indicate a fraudulent site.
- The web address should begin with ‘https://’. The ‘s’ stands for ‘secure’.
- If using the latest version of your browser, the address bar or the name of the site owner will turn green.
- Some websites will redirect you to a third-party payment service (such as WorldPay). Ensure that these sites are secure before you make your payment.
- Safeguard and remember the password you have chosen for the extra verification services used on some websites, such as Verified by Visa.
- When making a payment to an individual, never transfer the money directly into their bank account but use a secure payment site such as PayPal, where money is transferred between two electronic accounts.
- Always log out of sites into which you have logged in or registered details. Simply closing your browser is not enough to ensure privacy.
- Keep receipts for all online holiday or travel bookings and payments.
- Check credit card and bank statements carefully after booking to ensure that the correct amount has been debited, and also that no fraud has taken place as a result of the booking.
- Before you post details of your travel dates on social networking or travel tracking sites, ensure that the correct privacy settings are in place.
- Ensure you have effective and updated antivirus/antispyware software and firewall running before you go online.
Please refer to the following websites for more information:
ABTA Association of British Travel Agents
ATOL Air Travel Organisers’ Licensing
AiTO Association of Independent Tour Operators
Holiday fraud: look before you book
Get Safe Online is joining forces today with ABTA (the UK’s leading travel association), Action Fraud and the National Fraud Intelligence Bureau (NFIB) to warn you about the dangers posed by holiday booking fraud. Anyone booking a holiday either in the UK or abroad is at risk.
For information and advice on safe holiday and travel booking, click here
We all look forward to our holidays, and often they can cost a considerable amount of money, which most of us simply cannot afford to lose. Unfortunately, more and more people are being affected by holiday fraud, which means that not only do you not get your holiday … you normally end up losing your money too. The holiday, accommodation or flight they paid for doesn’t exist, or the booking hasn’t been made.Read More
Flying off on Holiday
Check out our Plane Facts guide which highlights your rights if things go wrong
It is important to be aware of your rights:
If your flight is delayed or cancelled you are entitled to assistance and in some cases compensation. If you are denied boarding because the airline has overbooked the flight, you are entitled to compensation.
Your rights are protected by European Law (Regulation (EC) 261/2004) and are the same regardless of the airline you are travelling with.
Your rights are protected for any flight from within the European Union (EU) and on flights from a non-EU country into the EU, provided the airline is licensed in the EU.Read More
Going on Holiday? Its easy to forget to arrange the travel insurance in the excitement of planning your break.
Top Tips for Travel Insurance:
- Make sure that the medical cover is adequate – to help pay medical bills £2 million medical cover is advised by Which for just Europe and £5 million for worldwide.
- Cover your gadgets – you may need to extend your home insurance to cover as single items on your travel policy may only be covered for £250.
- Missed flights and missed connections (make sure that this includes the Channel Islands)
- Check the cancellation provisions – how much are you covered for in the event of the holiday being cancelled by unexpected events e.g. illness.
- A good travel insurance policy should provide cover for Illness, injury or death while you are away; Repatriation (getting you back home
- Check that the policy covers