‘Excuse me. When is your next delivery?’
A number of islanders have been in touch since the beginning of the year to share their stories of the different levels of customer service they received while doing their Christmas shopping. While some of the stories were bad, some were great – which shows that a number of our retailers are doing their bit to try to make the high street as attractive to consumers as possible. If anything, it seemed to be the smaller, independent retailers who are really making a difference.
Turn to our September newsletter to find out more about;
Jersey Health Watch – our newest price comparison website to be launched next week.
The Unfair Commercial Practices Law – 12 simple points you should know
‘We need joined up thinking – when it comes to the retail sector’ – Carl Walker, Chair
When your bank writes to you – what should you do?
All change at the Consumer Council – meet the new members
22 lunchtime talks to choose from
Better Protection for your Personal Information
Advertised Broad Band Speeds Travel Insurance
Chairman’s message Tips to Keep Your Eyes Healthy
Be prepared to research pricing and product specifications.
Talk & ask questions; if you believe that an item/service is positioned above market value, ask why. There will be an explanation to balance your opinion. At certain times of the year, there maybe sales/promotional offers/ added-value offerings; ask when this might be.
If time allows, visit several retail shops to experience the customer service quality and pricing strategy. If you’ve purchased the item or service before, check how it differs now.
Ask about the returns and exchange policy to make sure you make an #InformedDecision
Newsletter Out Monday 4th December
As the Festive season begins to gather momentum we pause for a moment to consider Preventing Financial Pressure at Christmas.
It’s easy to get carried away spending at Christmas, however we are suggesting that in the flurry of preparations and parties we all stop, reflect and consider a few pointers to clarify our Christmas shopping to help prevent financial pressure. Our newsletter shares 6 simple pause buttons.
Christmas is a time of celebration, you don’t want it to be a time when you set yourself up with money headaches for next year.
Our December newsletter launches:
“Consumer Action is a Powerful Force”
It’s time to recognise that the Jersey consumer is a powerful force that is coming to the fore, have you joined this wave of change?
Interestingly the vast majority of online consumers are more than happy to vote with a click of their finger if dissatisfied. It would seem that Jersey consumers are now prepared to vote with their feet when in retail shops and gaining a similar experience on price or service.
Our festive issue showcases the simple toolkit to support you in your purchasing routine.
A Real Mixed ‘Fruit’ Festive Cake Tasting
Mince Pies in 2015, Christmas Puddings 2016 and for 2017 we put the ‘Iced Fruit Bar’ to the blind tasting test.
lovely rich spice and alcohol aroma’
‘almond taste throughout’
‘a little dry and crumbly’
‘high fruit comment’
’loved the cherries’
‘not much marzipan’
Will you agree with our blind taste testing?
This edition also questions Meal Deals and what’s in the deal?
Meal deals are designed to offer a quick way to grab a full lunch with a main, a snack and a drink. However, there must be an art to understanding the offerings. Are you a meal deal expert or are the deals baffling to you too?
We have an exciting range of lunchtime talks on offer – from staying injury free on the ski slopes to wills, inheritance, scams, pensions & the new Lasting Powers of Attorney and Advance Decision Making Law …
Thinking about Life Insurance… but not sure which policy is right for you?
Most people have two or three main protection needs that can be covered by Life Insurance (often known as Life Assurance):
Paying off large debts such as your mortgage in the event of your death.
• Family protection, where you leave behind money for your family to live on after you’ve died.
• Funeral expenses
Different types of insurance policies are good for different protection needs:
Local charity launches ‘Healthy Eating Week’ and encourages islanders to eat well and eat together
The first ever Caring Cooks of Jersey Healthy Eating Week takes place from Monday 12th June through to Saturday 17th June. The local charity which aims make nutritious and tasty food part of daily life is encouraging us all to think about how we can eat well and eat together, even when short on time and on a tight budget.
Top Tips for employing builders or tradesmen…
Having building, general maintenance or home improvement work done can be difficult and stressful. It is important that you develop a positive and honest relationship with those undertaking work for you; the tips listed below will help you achieve that. Do not be afraid to ask lots of questions, do your research and know exactly.
Yuletide Puddings & PriceWatch
we taste tested 4 budget and 4 slightly more luxurious Christmas Puddings from our local supermarkets – Now it is your turn to see if you agree with our testers!
Heading out for a festive meal? Can a Service Charge be added to your drinks bill? Equip yourself with the knowledge to fully understand service charges.
We have joined forces with Trading Standards to list out Ten Tips to help survive Christmas
The Channel Island Financial Ombudsman has been in operation for a year now and the latest results show just what you have been complaining about and whether they can help or not.
Fancy joining us for one of our #free lunchtime seminars? The next topics include Financial Mis-Selling, Long Term Care, Curatorships, Consumer Protection, SCAMS and more….
Islands Pricewatch, Insurance Tax and 16 lunchtime talks to choose from…
We collected 103 prices across 9 items. Jersey was the most expensive for 8 out of the 9 items; and also cheapest for 5 out of the 9 items (notably three of these were at Rosedale Stores Gorey; whilst limited stocks last).
Insurance Premium Tax (IPT) is a UK tax applied to general insurance premiums. There are two rates. Standard at 9.5% and a higher rate of 20% for travel insurance, mechanical / electrical appliances insurance and some vehicle insurance.
16 lunchtime talks to choose from…
We are pleased to offer the following ‘free’ lunchtime talks. The talks all run between 13:10 – 13:50. These sessions will be informative yet informal – you are welcome to bring your lunch.