Jersey Consumer Council

Christmas Top Tips Category

Top tips for the festive holiday, brought to you by the Jersey Consumer Council.

Toasting The Festive Season

November 30, 2017 Christmas Top Tips, Consumer Skills No Comments

Picture the Scene ..the Christmas Jingles playing in the background, puddings set a blaze, friends exchanging small gifts and toasting the festive season and then the restaurant bill arrives.

Now you have additional food for thought, where did the service charge on the alcoholic drinks appear from? Is this allowed?

Much to my relief one of my friends works for the Jersey Consumer Council and came to my rescue – apparently this is ok if the restaurant or hotel or bar clearly advertises outside of the premises that they will add a service charge to drinks.

My dining friend explained that under the Licensing (Jersey) Law 1974 Restaurants are obliged to display a list of the prices charged for intoxicating liquor and for meals and refreshments other than intoxicating liquor. It is an offence to charge a higher price than the price displayed.

She explained to me that if a 10% service charge is applied and this is consistent with the displayed pricelists inside and outside of the premises (and any menus) this would be acceptable. However, if this additional charge was not displayed and the premises still added 10% at the end of the meal, they would likely be committing an offence.

BUT she strongly recommended that in the first instance if you feel that a service charge has been incorrectly added to your bill or that you receive and can show the poor service – ask the staff at the time for clarification. If the additional charges are not advertised as above you are NOT required to pay them.

Jersey Consumer Council – helping you make informed choices


‘Fruit’ Festive Cake Tasting

November 29, 2017 Christmas Top Tips, Money Matters No Comments

A Real Mixed ‘Fruit’ Festive Cake Tasting

Mince Pies in 2015, Christmas Puddings 2016 and for 2017 we put the ‘Iced Fruit Bar’ to the blind tasting test. An Iced fruit bar is a big slice of Christmas cake topped with icing. We recruited taste testers from Citizens Advice Jersey, Trading Standards, the Channel Island Competition and Regulatory Authorities and 4insight. It should be noted that our tester from Trading Standards was an entrant to the Great British Bake off 2015 – he knows his fruit cakes. Our 5 testers each tester could award a maximum of 25 points per cake, covering aroma, fruit content, texture, appearance and richness; our testers scored the M&S’s Classic Recipe Top Iced Bar Christmas Cake as their favourite but a very close challenger was Tesco’s Iced Rich Fruit Cake

Detailed below are the scores from the ‘blind’ tasting. Now it is your turn to see if you agree with our testers!

Please note that we had to carry out our taste testing late November to meet our publication schedule; we are mindful that the full selection of Christmas cakes may not have been available at this time.

A few of our tasters’ comments; ‘lovely rich spice and alcohol aroma’ ‘almond taste throughout’ ‘a little dry and crumbly’ ‘tasty’ ‘high fruit comment’ ’loved the cherries’ ‘not much marzipan’


Christmas Planner

November 29, 2016 Christmas Top Tips, Top tips No Comments

Christmas Time

Do you feel under pressure and tempted to spend money that you cannot afford at Christmas? To help you stay within your budget, the Consumer Council has put together a food and present planner.

If you use this or any planner, you are less likely to exceed your budget, and your money should go further.

Can’t print it? We can pop a copy in the post to you. Please call on 611161 or email us at jcc@jerseyconsumercouncil.org.je

Read more…