Newsletter

Jersey Consumer Council

Author: Consumer Council

Sep 2017 Edtn 84 JCC Newsletter

September 18, 2017 Newsletters No Comments

Thinking about Life Insurance… but not sure which policy is right for you?

Most people have two or three main protection needs that can be covered by Life Insurance (often known as Life Assurance):

Paying off large debts such as your mortgage in the event of your death.
• Family protection, where you leave behind money for your family to live on after you’ve died.
• Funeral expenses
Different types of insurance policies are good for different protection needs:

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Transport Survey 2013/2014

July 14, 2017 Reports & Publications No Comments
Transport Survey 2013/2014

Transport Survey 2013/2014

PUBLIC BUS SERVICE

Facilities

The majority of those interviewed are happy with facilities at the Bus station with 82% falling into the “Good” or “Fair” brackets. However, certain aspects could be improved:

“Need more seats for waiting at bus station for the elderly.”

“Liberation Station is too cold in the winter.”Complaints and compliments

The main complaints are that the buses are too wide for the Island roads and they do not run to
time. The excessive width causes a considerable amount of stopping and starting to allow
oncoming vehicles to pass, resulting in a reduction in passenger comfort.

It should be remembered that the survey was carried out in the early days of Liberty Bus’ new contract and that the general feeling now is that the timings have improved considerably as
less complaints are being received by the bus company.

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June 2017 Edtn 83 JCC Newsletter

June 5, 2017 Newsletters No Comments

Local charity launches ‘Healthy Eating Week’ and encourages islanders to eat well and eat together

The first ever Caring Cooks of Jersey Healthy Eating Week takes place from Monday 12th June through to Saturday 17th June. The local charity which aims make nutritious and tasty food part of daily life is encouraging us all to think about how we can eat well and eat together, even when short on time and on a tight budget.

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Contactless Payments – Guidance

April 20, 2017 Banking No Comments

Contactless Payments – Guidance

What are contactless payments?

Contactless payments allow you to make fast and secure payments for amounts up to £30 just by touching your card on the card reader.

You do not need to enter your four digit Personal Identification Number (PIN). You can make payments with debit, credit, or prepaid cards, which have the following contactless symbol: Other methods of contactless payment include mobile phone apps and wearable devices (wristbands and watches).

Some UK card providers are not currently issuing contactless payment cards, and contactless card readers are not available at all retailers.

Are contactless payments safe?

• They offer the same level of fraud protection as standard Chip and Pin transactions.
• You no longer have to enter your PIN for purchases of £30 and under. However, from time to time, you may be prompted to enter your PIN as a security measure. This is to verify you are the authorised cardholder and are in possession of your card.
• If your card is lost or stolen you may be protected against fraudulent activity and will not be liable for any losses incurred. However, if you have given your card to someone, you could be found liable.

Tips

• If you carry more than one card in your purse or wallet, take your contactless card out to make the payment. This will ensure the correct card is debited.
• Going contactless does not mean you should go without a receipt. Always accept the offer of a receipt, or request one if you are not automatically given one. This will make it easier to return goods if necessary.
• If you are not comfortable using a contactless card, or have concerns about fraud, contact your bank to enquire about their ‘opt-out’ service. Most banks offer this facility, but terms and conditions may vary.

FAQs

Q: Is it possible for a thief to copy my card information?
A: Although the risks are low, it is possible. A device would probably need to be very close to your card before a thief could copy your details without you knowing.

Q: Is it possible to make an accidental purchase?
A: It is possible to accidently pay for something without meaning to, but only when you are very close to a card reader. The cashier would need to have activated the terminal, which would reduce the chance of accidental payments being taken.

Q: If I present my card to the reader twice, will I be charged twice?
A: No, the reader will only take one payment per transaction.

Q: Can I use the contactless function to get money out at a cash machine?
A: No, you will need to enter your PIN each time you use a cash machine.


Digital Assets

April 20, 2017 Home life No Comments

Digital Assets … Spare them a thought

Digital assets should be viewed as a form of property. They can be transferred or bequeathed to those who you wish to receive them by way of a will.

What you will need to consider

Unlike physical property, digital assets are intangible and invisible. The rights of ownership, control and access of digital assets are intertwined with complexities of privacy and security protection as laid out in various service provider policies. It is therefore a good idea to check these before you consider leaving digital assets in your will. Your digital legacy should be divided into ‘digital assets’ and your ‘digital presence’.

Digital assets

will include your music, film and book collections that that you have bought and downloaded online as well as any online bank accounts or investments that you may hold.

Digital presence

includes any social media accounts, e-mail or personal websites which make up your online footprint. In the case of digital presence, many people want to be able to shut down the online accounts of loved ones after their death but may struggle to do so because of the terms of the account’s policy.

Planning ahead

It would be extremely useful for your Executor if you could leave a list of your digital assets, details of your digital presence and a list of all of your online shopping accounts with your will or with a loved one. You will then have dealt with your digital legacy as carefully as you have dealt with your tangible assets.


Funeral costs comparison

March 28, 2017 Money Matters No Comments

Funeral costs comparison


Death should not be a topic which we all avoid discussing – it is best to talk about death regardless of your age; remember it is a fact of life and your funeral service shouldn’t leave your family in debt.

We would recommend that you visit each of the Funeral Directors in Jersey to view their premises
and meet the staff who would be caring for your family. Each business offers bespoke personalised services and your relationship with the Funeral Director is really important throughout the planning and service stages.

“Understandable lack of shopping around by consumers at their lowest ebb, and an industry where costs can be opaque; the reality is a huge range in pricing, which could potentially save consumers hundreds of pounds”

Simon Cox, Consumer Protection Proposition Lead, Royal London Group1 SunLife’s annual 2016 report titled ‘The Cost of Dying’ is the fastest rising of any fixed cost in the UK – rising much faster than living costs, such as rent, food, utilities, insurance or clothing: ‘the funeral – which makes up 44% of the cost of dying – has soared by 5.5% in a single year. The average funeral in the UK now costs £3,897 which is more than double what it was when SunLife first started tracking funeral prices in 2004’.

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Mar 2017 Edtn 82 JCC Newsletter

March 12, 2017 Newsletters No Comments
ersey Consumer Council Newsletter March 2017

Top Tips for employing builders or tradesmen…

Having building, general maintenance or home improvement work done can be difficult and stressful. It is important that you develop a positive and honest relationship with those undertaking work for you; the tips listed below will help you achieve that. Do not be afraid to ask lots of questions, do your research and know exactly.

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Christmas Planner

November 29, 2016 Top tips No Comments

Christmas Time

Do you feel under pressure and tempted to spend money that you cannot afford at Christmas? To help you stay within your budget, the Consumer Council has put together a food and present planner.

If you use this or any planner, you are less likely to exceed your budget, and your money should go further.

Can’t print it? We can pop a copy in the post to you. Please call on 611161 or email us at jcc@jerseyconsumercouncil.org.je

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DEC 2016 EDTN 81

November 24, 2016 Newsletters No Comments

Yuletide Puddings & PriceWatch

we taste tested 4 budget and 4 slightly more luxurious Christmas Puddings from our local supermarkets – Now it is your turn to see if you agree with our testers!

Heading out for a festive meal? Can a Service Charge be added to your drinks bill? Equip yourself with the knowledge to fully understand service charges.

We have joined forces with Trading Standards to list out Ten Tips to help survive Christmas

The Channel Island Financial Ombudsman has been in operation for a year now and the latest results show just what you have been complaining about and whether they can help or not.

Fancy joining us for one of our #free lunchtime seminars? The next topics include Financial Mis-Selling, Long Term Care, Curatorships, Consumer Protection, SCAMS and more….

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SEP 2016 EDTN 80

September 26, 2016 Newsletters No Comments

Islands Pricewatch, Insurance Tax and 16 lunchtime talks to choose from…

Islands Pricewatch

We collected 103 prices across 9 items. Jersey was the most expensive for 8 out of the 9 items; and also cheapest for 5 out of the 9 items (notably three of these were at Rosedale Stores Gorey; whilst limited stocks last).

Insurance Tax

Insurance Premium Tax (IPT) is a UK tax applied to general insurance premiums. There are two rates. Standard at 9.5% and a higher rate of 20% for travel insurance, mechanical / electrical appliances insurance and some vehicle insurance.

16 lunchtime talks to choose from…

We are pleased to offer the following ‘free’ lunchtime talks. The talks all run between 13:10 – 13:50. These sessions will be informative yet informal – you are welcome to bring your lunch.

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