Newsletter

Jersey Consumer Council

Monthly Archives: June 2018

Calls & Data when Roaming

June 15, 2018 Telecommunications, Travel and Transport No Comments

 

Going on holiday is exciting but if you use your mobile phone while abroad you don’t want to come home to a nasty shock.

Whether you are jetting off somewhere exotic, hopping across to France with your car, or visiting friends and family, planning ahead will give you peace of mind that you won’t return to a big mobile phone bill when you get home to Jersey.

The Channel Islands Competition and Regulatory Authorities have worked alongside local telecom operators, JT, Sure and Airtel to bring down the cost of using your mobile phone while abroad, but with ever increasing use of data hungry mobile device, bigger than expected bills are still a possibility. There are a number of things you can do to give you peace of mind, before you embark on your travels.

Louise Read, Director of the Authority, recommends adding ‘talking to your mobile phone operator’, to your pre-holiday to-do list. JT, Sure and Airtel will be more than happy to help, advising you about the charges for the country you are visiting and suggesting ways of minimising your bill. Find out if your call and data allowances are included for roaming,  should you exceed these you are likely to be in for a costly surprise.

Once you are abroad, look for free Wi-Fi services whenever you can (many public spaces, hotels, cafes and restaurants now provide free access to broadband) However remember that public Wi-Fi does not afford you complete security so use it wisely and be cautious.

Consider staying in touch with free-to-use Apps such as WhatsApp and Skype. If you’re not using Wi-Fi, avoid data-heavy activities such as watching videos, updating social media with photos or downloading music. It’s worth seeing if your operator has an app which allow you to monitor your usage – download this before you set off.

Another option is to buy a local SIM card to put into your phone, with pre-paid credit. It may be a bit fiddly and you’ll have different phone number but if you use a lot of data, rather than calls, it will help you keep track of how much you are using and paying.”

Finally, of course, if you really want to avoid bill shock, and have complete peace of mind – Louise goes on to suggest “a ‘Digital Detox’ live in the present and turn off your data roaming function!”

Happy holidays!


Food Prices up by 5%

June 15, 2018 Home life No Comments

Four family favourite recipes have risen in cost on average by 5% from mid-January to mid-May this year. Our research is based on Caring Cooks recipes for chicken pie, cottage pie, flapjacks and fruit crumble with ingredients being purchased from Coop, Food Hall, Iceland, Tesco-Alliance and Waitrose.

At a glance, you can see that although Iceland offers the 4 recipes at the lowest cost, their prices have risen by a hefty 10.7% over our initial 5 months of price watching.

Interestingly Waitrose is the second most expensive of our five supermarkets for the recipes but their overall price has dropped by -0.25%.

In isolation food cost rise may not be a show stopper but let’s add in energy costs; http://www.jerseyfuelwatch.com/oil shows that home heating oil has risen by 18% for the same period, petrol by 6%, electricity costs have just risen by 2% and gas 1.9%

Our price checker experienced a few difficulties and faced the stark frustrations on each collection day of essential items being out of stock, available packet sizes varying and confused pricing (with one product having 3 different prices in one store)

All resulting in additional visits for us, but for shoppers with limited time and budgets last minute substitutions and unwanted cost implications. Which is stressful and all too often financially unmanageable.

The simple potato caused us a headache as the bags vary between 2.5kgs and 1.5kgs – be diligent when it comes to sizes and costings. The simple mixed herb was startling with a branded refill product costing 18p per gram and own label 6p per gram. Leeks one month £1.49 for 500 grams and the next month £1.57 for 400 grams allegedly including 25% extra free!

Therefore, be substitution ready, sometimes bulk up your cooking with cheaper ingredients and use less meat, and make use of offers as long as they are labelled correctly when they come along.

 

Coop Jan-18 Feb-18 Mar-18 Apr-18 May-18
Fruit Crumble 1.84 1.85 1.87 1.87 1.87
Cottage Pie 4.83 4.84 4.97 4.97 4.97
Chicken Pie 6.26 6.48 6.51 6.51 6.63
Flap Jack 1.43 1.43 1.50 1.50 1.50
  14.36 14.60 14.85 14.85 14.97
           
Food Hall Jan-18 Feb-18 Mar-18 Apr-18 May-18
Fruit Crumble 2.02 2.02 2.02 2.02 2.02
Cottage Pie 7.56 7.54 7.55 7.55 8.20
Chicken Pie 7.27 7.28 7.28 7.77 7.80
Flap Jack 1.80 1.80 1.80 1.80 1.80
  18.65 18.64 18.65 19.14 19.82
           
Iceland Jan-18 Feb-18 Mar-18 Apr-18 May-18
Fruit Crumble 1.61 1.61 1.62 1.63 1.85
Cottage Pie 4.46 4.46 4.49 5.22 5.20
Chicken Pie 5.55 5.57 5.90 5.96 5.95
Flap Jack 1.52 1.52 1.52 1.55 1.55
  13.14 13.16 13.53 14.36 14.55
           
Tesco Jan-18 Feb-18 Mar-18 Apr-18 May-18
Fruit Crumble 1.99 2.00 2.00 2.01 2.01
Cottage Pie 4.20 4.12 4.30 4.34 4.90
Chicken Pie 6.42 6.42 6.42 6.55 6.66
Flap Jack 1.50 1.51 1.51 1.45 1.45
  14.11 14.05 14.23 14.35 15.02
           
Waitrose Jan-18 Feb-18 Mar-18 Apr-18 May-18
Fruit Crumble 1.66 1.77 1.77 1.77 1.77
Cottage Pie 5.61 5.63 5.53 5.61 5.66
Chicken Pie 7.21 7.32 7.34 7.34 6.66
Flap Jack 1.52 1.66 1.66 1.66 1.66
  16.00 16.38 16.30 16.38 15.75

 


Jun 2018 Edtn 87 JCC Newsletter

June 11, 2018 Newsletters No Comments

Highlights

Better Protection for your Personal Information

Advertised Broad Band Speeds Travel Insurance

Chairman’s message Tips to Keep Your Eyes Healthy

Read More…


Tips to Keep Your Eyes Healthy

June 11, 2018 Health Matters No Comments

Macular Week: 25th June – July 1st

  • Have your eyes checked at least every 2 years. Your optician could pick up early warning signs of eye conditions even if you haven’t noticed any change to your sight. Early detection could prevent serious damage to your vision.
  • Follow a healthy lifestyle for healthy eyes:

*Don’t smoke – there is a strong link between smoking and several sight problems.  The link between Age-Related Macular Degeneration (the most common eye condition in the Developed World) and smoking is as strong as that between smoking and lung cancer.

*Take some form of regular exercise as this can reduce your risk of AMD by 70%.

* A diet low in saturated fats and rich in leafy green vegetables could delay the progression of cataracts and AMD. Colourful fruits and vegetables, nuts, seeds and oily fish could prevent, or slow down the progress, of some eye conditions.

*Maintain a healthy weight. Being overweight increases your risk of diabetes, a condition which can lead to sight loss.

  • Protect your eyes from harmful ultra-violet rays by wearing sunglasses outside as this can help prevent cataracts and other eye problems.
  • Wear safety goggles to guard against injury when working with tools or participating in active sports.
  • When using a screen give your eyes a break every 20 minutes by focusing on something further away for around 20 seconds.

EYECAN: supporting islanders to have healthy eyes – enabling islanders whose sight is impaired.

Contact EYECAN: Tel: 864689 / or visit: www.eyecan.je


Advertised Broadband Speeds

June 11, 2018 Telecommunications No Comments

Do you think your broadband download speed is not as fast as promised in your supplier’s advertising? Public consultation in the UK has discovered that the current guidelines for broadband advertising need tightening to create more clarity and help consumers make the right decision when choosing their broadband supplier.

It’s an issue that has been looked at carefully by advertising watchdogs the Committee of Advertising Practice (CAP) and the Advertising Standards Authority (ASA) and they have introduced new guidelines, which came into effect on 23 May, aimed at creating greater transparency in broadband speed advertising.

Locally the Jersey Consumer Council has been working with Trading Standards and Channel Islands Competition and Regulatory Authorities (CICRA) to ensure that the guidelines are followed here.

The new guidelines – key points:

  • Download broadband speeds should only be described as ‘average’ and must be available to at least 50% of customers at peak times;
  • Telecom companies should, wherever possible, promote their speed checking services in their ads;
  • Broadband speed advertising will be more transparent;
  • Consumers will be better informed enabling them to choose the right broadband service for their needs, whether at home or for business.

The move has been broadly welcomed by broadband providers, consumer bodies such as the Jersey Consumer Council and Trading Standards, and telecom regulators CICRA.

CICRA Director Louise Read said, “This positive change in the way operators can advertise broadband speeds brings greater clarity for consumers looking to make decisions about what they want from their broadband and the service they can expect”.

If you don’t think your broadband speed is as it should be, you should first of all talk to your provider. You can carry out a speed test using the online checker available on your provider’s website or ask them to carry out the test for you. If you’re not happy with the response you get, you can contact Trading Standards on 448160 or email tradingstandards@gov.je to investigate further.