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Jersey Consumer Council

Monthly Archives: April 2018

Number Portability

April 10, 2018 Telecommunications No Comments

2018 marks 10 years since mobile number portability was introduced in the Channel Islands. It means that both Pay As You Go and Pay Monthly customers choosing to move between operators (Sure, JT and Airtel) can keep the exact same telephone number, including the prefix (e.g. 07797). It’s incredibly easy to do, there’s no loss of service and it’s totally free of charge. Plus, unlike in the UK, you don’t need to contact the operator you are leaving or give any notice period (provided you are outside of the term of your initial contract which is usually 12 or 24 months).

Thousands of customers in the Channel Islands move between operators each year, and the majority keep their number when they do. Both CICRA and the JCC have recommended customers shop around and local providers fully support this, whether you are looking to move for superior customer service, a better network experience or simply because you can save money with a new deal.

To take advantage of the competitive telecoms environment we have locally, simply visit your new operator and they will do it all for you.

Visit http://jerseytelcowatch.com to compare prices.

Check with your existing provider if you are in or out of contract.  There may be early termination fees to pay if you are still in a contract. If the account is in debt, barred or suspended, the port is not possible.

Can I change landline operator and keep my number?

The answer in simple terms is yes & no.

Two providers in Jersey offer traditional landline services using Wholesale Line Rental (WLR) and thus, if you are switching between Sure & JT, for example, you can keep your landline number. This is because the underlying wholesale product with the number ‘attached’ is still being provided by JT in Jersey, however the retail service being offered by the alternative operator may be different. Again, you will need to check the status of your existing contract.

For other local operators, not offering services based on the same underlying wholesale product this portability is not yet possible. However, it is still under consideration by Channel Islands Competition Regulator.