Monthly Archives: November 2017
Picture the Scene ..the Christmas Jingles playing in the background, puddings set a blaze, friends exchanging small gifts and toasting the festive season and then the restaurant bill arrives.
Now you have additional food for thought, where did the service charge on the alcoholic drinks appear from? Is this allowed?
Much to my relief one of my friends works for the Jersey Consumer Council and came to my rescue – apparently this is ok if the restaurant or hotel or bar clearly advertises outside of the premises that they will add a service charge to drinks.
My dining friend explained that under the Licensing (Jersey) Law 1974 Restaurants are obliged to display a list of the prices charged for intoxicating liquor and for meals and refreshments other than intoxicating liquor. It is an offence to charge a higher price than the price displayed.
She explained to me that if a 10% service charge is applied and this is consistent with the displayed pricelists inside and outside of the premises (and any menus) this would be acceptable. However, if this additional charge was not displayed and the premises still added 10% at the end of the meal, they would likely be committing an offence.
BUT she strongly recommended that in the first instance if you feel that a service charge has been incorrectly added to your bill or that you receive and can show the poor service – ask the staff at the time for clarification. If the additional charges are not advertised as above you are NOT required to pay them.
Jersey Consumer Council – helping you make informed choices
Consumer Action is a Powerful Force
It’s time to recognise that the Jersey consumer is a powerful force that is coming to the fore, have you joined this wave of change?
Interestingly the vast majority of online consumers are more than happy to vote with a click of their finger if dissatisfied. It would seem that Jersey consumers are now prepared to vote with their feet when in retail shops and gaining a similar experience on price or service.
By flexing your demands and voting with your feet (not just your finger), you too can impact the future strategies of a local business. Remember that if you’re not completely satisfied, you can always find other retail outlets for procure your products or services.
Where to start
We have created a simple toolkit to support you in your purchasing routine:
Many of you will have a vague idea of the likely costs of an item/service, if not, check online so you’re prepared. You make have questions you’d like to ask about a specific product.
2 Price check:
a.If time allows, visit several retail shops to experience the customer service quality and pricing strategy, and/or
b. If you’ve purchased the item or service before – check how it differs now.
3 Customer Service
were you acknowledged by staff and was help offered?
Those working in customer service are typically only too willing to help. If you believe that an item/service is positioned above market value ask why. There will be an explanation to balance your opinion. At certain times of the year there maybe sales / promotional offers / added-value offerings, ask when this might be.
Keep the Jersey Consumer Council informed. Share your experiences with us, your successes in discussing prices, service, changing minds, policies and practices.
We look forward to learning more about your experiences and sharing more successes on:www.jerseyconsumercouncil.org.je – see what we’re up to and join in.
A Real Mixed ‘Fruit’ Festive Cake Tasting
Mince Pies in 2015, Christmas Puddings 2016 and for 2017 we put the ‘Iced Fruit Bar’ to the blind tasting test. An Iced fruit bar is a big slice of Christmas cake topped with icing. We recruited taste testers from Citizens Advice Jersey, Trading Standards, the Channel Island Competition and Regulatory Authorities and 4insight. It should be noted that our tester from Trading Standards was an entrant to the Great British Bake off 2015 – he knows his fruit cakes. Our 5 testers each tester could award a maximum of 25 points per cake, covering aroma, fruit content, texture, appearance and richness; our testers scored the M&S’s Classic Recipe Top Iced Bar Christmas Cake as their favourite but a very close challenger was Tesco’s Iced Rich Fruit Cake
Detailed below are the scores from the ‘blind’ tasting. Now it is your turn to see if you agree with our testers!
Please note that we had to carry out our taste testing late November to meet our publication schedule; we are mindful that the full selection of Christmas cakes may not have been available at this time.
A few of our tasters’ comments; ‘lovely rich spice and alcohol aroma’ ‘almond taste throughout’ ‘a little dry and crumbly’ ‘tasty’ ‘high fruit comment’ ’loved the cherries’ ‘not much marzipan’