Monthly Archives: January 2016
Flying off on Holiday
Check out our Plane Facts guide which highlights your rights if things go wrong
It is important to be aware of your rights:
If your flight is delayed or cancelled you are entitled to assistance and in some cases compensation. If you are denied boarding because the airline has overbooked the flight, you are entitled to compensation.
Your rights are protected by European Law (Regulation (EC) 261/2004) and are the same regardless of the airline you are travelling with.
Your rights are protected for any flight from within the European Union (EU) and on flights from a non-EU country into the EU, provided the airline is licensed in the EU.Read More
Going on Holiday? Its easy to forget to arrange the travel insurance in the excitement of planning your break.
Top Tips for Travel Insurance:
- Make sure that the medical cover is adequate – to help pay medical bills £2 million medical cover is advised by Which for just Europe and £5 million for worldwide.
- Cover your gadgets – you may need to extend your home insurance to cover as single items on your travel policy may only be covered for £250.
- Missed flights and missed connections (make sure that this includes the Channel Islands)
- Check the cancellation provisions – how much are you covered for in the event of the holiday being cancelled by unexpected events e.g. illness.
- A good travel insurance policy should provide cover for Illness, injury or death while you are away; Repatriation (getting you back home
- Check that the policy covers
A Seasonal Word from the Chairman…
2015 has been a challenging and rewarding year, which has flown by. I am particularly pleased with the Council’s continued successes as we tackle
lots of different consumer topics and issues.
We are delighted that at long last the doors of the office of the Channel Island Financial
Ombudsman opened in mid November.
We hope you have benefited from our Dental Report, published this summer. We are carrying on with our work in the Residential Rental sector following on from our Rents Matter report.
A word from the Chairman…
With winter looming ahead of us please remember to check http://www. jerseyfuelwatch.com/oil for all your fuel
prices. It may be worth filling up your oil tank now as the prices are quite favourable. You can also see coal prices too.
As you can see we are thrilled to offer you a range of ‘complimentary’ seminars covering a broad range of topics. We
hope to see as many of you as possible at the talks where you can listen to a variety of speakers and ask questions. We are working on new seminars and dates for early 2016.
A word from the Chairman…
Welcome to our Jersey Issues 74. Have you signed up to our free alerts and on line service yet? By signing up you will receive regular updates regarding Jersey consumer issues, news items and article previews – we hope to steam ahead with the updates later this autumn. Between now and then visit www.jerseyconsumercouncil.org.je/signup to let us know you are interested. If you don’t have the internet please write to us to let us know you would like to be
Examples of Phone Scams
YOU RECEIVE A CALL…
- from someone who says they’re from Microsoft and you have a problem with your computer. They say they can fix the problem–if you give them remote access to your computer–they will get access to all your files and personal information–install a virus or malware and charge you to remove it!
- from someone claiming to be from your bank asking you to confirm your bank and security details.
Once you have provided them with this information, they take money from your bank account.
- from someone with a “fantastic investment opportunity” –such investments are normally extremely poor value
with little hope of any financial return.
Energy matters to all of us and this Newsletter aims to help Island consumers gain a greater understanding of their energy consumption levels and suggests how we can all use our energy more efficiently – whether it be gas, electricity, oil or coal.
Read on to find out about how best to save on your energy and water bills; the journey our energy products make in order to reach our homes and how Jersey energy prices compare with other Islands. The Consumer Council supports the Island’s Energy Plan, which was agreed by the States in March this year. The Plan is called ‘Pathway 2050: Energy Plan for Jersey’, it aims to achieve secure, affordable and sustainable energy’ for us all.
Your Will directs what should happen to your
money, possessions and property after you die (all these things together are called your ‘estate’). If you don’t leave a Will, the law dictates how your estate is passed on – and this may not be in line with your wishes./h6>
The Council is being supported by a local Advocates to offer a lunchtime complimentary Wills seminar.
Protecting yourself from Wi-Fi hackers and SIM card thieves
Airtel-Vodafone is warning islanders to be careful when accessing online banking and shopping sites via Wi-Fi in public places ahead of the busy Easter travel period.
Hackers have been setting up bogus free Wi-Fi connections in places like airports, bars and busy coffee shops and stealing confidential information inputted during the browsing session. Airtel-Vodafone head of marketing Peter Zunino said: ‘We are aware that this sort of activity has taken place in airports for example. With lots of Islanders traveling over the Easter period, people really need to be careful and ensure that they are not putting in sensitive information such as bank and credit card details over insecure networks.
Money Matters ‘Free’ Seminars
Last year the Consumer Council & Community Savings Ltd. ran a survey to ‘check Islanders’ financial health’ to see what problems people were facing when trying to manage their money, particularly as a result of the recession.
We were keen to know just how we could help islanders with any issues raised.The results clearly indicated that whilst many islanders felt in control of their finances different age groups face different financial challenges. Respondents were saving their money in a variety of ways with 119 respondents (7.8%) placing money in a savings scheme.The Consumer Council & Community Savings recognise that we have different financial needs at different times in our lives.